PRODUCTS

Are any of your products vegan?
Most of WeBlume™ products are vegan, and the product page and bottles will have icons or information indicating vegan products.

Are your products gluten-free?
WeBlume™ products contain ingredients that are free from gluten.

Where are your products made, and are they GMP compliant?
Our products are manufactured in the USA in an FDA-registered facility that must adhere to all GMP standards and are GMP compliant.

How can I be sure your products are safe and free of contaminants?
Our products are third-party lab tested and verified to ensure they are safe and free of contaminants.

What does the date on my WeBlume™ bottle mean?
WeBlume™ brand products include a Best By date and/or a Manufactured (MFG) date. A “Best By” date indicates that the product will successfully meet the claims made on its label up until the date given. Our products undergo rigorous stability testing to determine the most accurate dating for our finished products. A “Manufactured” date states when the product was bottled. In most cases, supplements are considered stable at full potency for 2-3 years from the manufactured date.

I have a WeBlume™ product that has expired. Can I still use it?
We don’t recommend using a product after its expiration date. Consuming the product within two years of manufacturing ensures the potency of every ingredient listed on the label. Although we don’t recommend using a product after its expiration date, it certainly won’t harm you if you do use it. It doesn’t mean the product has “gone bad” – it just means one or more of the ingredients might be at less than 100 percent potency.

What are the “Other Ingredients” on the label, and why are they important?
Most nutritional supplements contain excipients that contribute functional or structural properties, such as fillers, binders, and lubricants. We minimize the use of these “Other Ingredients” and refuse to include unnecessary excipients that can interfere with dissolution or absorption or otherwise detract from the product’s optimal use. Every ingredient in a WeBlume™ product, including the “Other Ingredients,” is sourced from the purest sources possible. Each ingredient is scrutinized, and preference is given to ingredients free of contaminants and minimize allergens. In addition, WeBlume™ believes in total label transparency. That means there are no hidden inactive ingredients. Every ingredient in a product, whether active or inactive, is listed on the product label.

There are inactive ingredients (excipients) that play many critical, essential roles in the manufacturing process, including:

Achieving uniform density for accurate dosing
Dispersing the active ingredients evenly throughout a solid tablet, capsule, and softgel
Protecting active ingredients from rapid inactivation due to heat and moisture.
Promoting tablet disintegration, as well as capsule and softgel dissolution.
Sustaining the release of active ingredients into the body over time.

Why do some companies refer to these excipients as a threat to your health?
Claiming any product is “pure and free of excipients” can be deceptive advertising, too frequently used to draw attention away from inferior active ingredients! The right inactive ingredients used in the right way do essential things like ensuring that a tablet disintegrates in your GI tract rather than just passing through your system without benefit or keeping a product from breaking down and being susceptible to microbes.

WeBlume™ uses all of the excipients that have earned GRAS (“Generally Recognized As Safe”) status and are used sparingly. In many cases, not using them would compromise final product quality. Excipients are used in nutritional supplements to ensure the uniform density of complex active materials, achieve even dispersion of active ingredients, and promote appropriate disintegration and/or dissolution of active ingredients inside your body, to name a few of the critical roles played by excipients.

Should I be concerned about the use of stearic acid?
Stearic acid functions as a flow agent in manufacturing quality products, and stearic acid also occurs naturally in the foods you eat. For example:

Four ounces of dark chocolate contain 3,625 mg of stearic acid
One cup of kidney beans contains 1,655 mg of stearic acid
An ounce of raw ground beef (grass-fed) contains 2,063 mg of stearic acid A half-pound of lean raw turkey contains 1,642 mg of stearic acid
Even a tablespoon of allspice contains 1,513 mg of stearic acid

Why does a product sometimes change color?
Color variance is common for some products, especially botanical ingredients. One reason for the color variance is that WeBlume™ does not use unnecessary fillers that are typically used to keep products uniform in appearance. So, for a natural ingredient, depending on the time of year it was grown and harvested, color variance is not uncommon; for example, a botanical ingredient can be bright yellow in one lot and pale yellow in the next lot. Color changes can also occur due to changing the product’s formula or the raw material supplier. However, if you have a particular concern about a product’s color or appearance, don’t hesitate to contact us.

How soon before I feel something from my supplements?
Every individual is unique, and every ingredient has a different “mechanism of action” for how it works in the body. Some ingredients can provide a relatively fast result. If you experience an overall sense of well-being, such as improved mood, which is the specific indication of use for which you are taking the product, you realize the intended benefit.

I’m not sure what products to order. Can you recommend some for me?
A qualified healthcare practitioner is the best resource to assess your needs and make the recommendations that take your entire health state into account. Unfortunately, because we can’t appropriately evaluate you, we cannot make personal recommendations.

CUSTOMER SERVICE

Orders

What methods of payment do you accept?
We’ve got you covered! We accept all major credit and debit cards.

How do I use the promo code?
It’s simple! There is a field to place the promotional code at checkout and receive your discount—only one code per order.

My order reached $99.00 So why am I still being charged for shipping?
Free standard shipping requires a minimum merchandise total of $99.00 after any sales or coupons have been applied. Free standard shipping is applicable within the continental United States and excludes Hawaii and Alaska. Additional charges will apply when expedited shipping is selected.

Can I change or cancel my order?
You bet! Any changes or cancellations to orders can be made within twenty-four hours of placing the order. Just email us at support@we-blume.com. However, orders already shipped can’t be rerouted.

Shipping

What shipping methods do you use?
Standard ground, 2-day, Overnight next day.

Which carriers can I use?
United States Postal Service (USPS) and Federal Express (FedEx)

When will my order ship?
Orders ship within 1 to 2 business days Monday through Friday. Holidays excluded. Orders placed by 1:00 pm PST are shipped that same day. You will receive an email with your tracking number indicating your order has shipped.

My shipment has not arrived. What can I do?
If the tracking number provided in your email does not indicate the reason for the delay, don’t hesitate to get in touch with us at support@we-blume.com so we can help locate and get the package to you.
Learn more

Returns and Refunds

What do I do if my order is damaged, missing products, or never came?
Please email us at support@we-blume.com as soon as possible so we can get the details sorted out.

How do I return a product for a refund?
That’s easy. Once you receive a product, then our standard customer return policy applies. If you are unsatisfied in any way, return your purchase within 30 days of the purchase date, and we will replace the product or credit your account. Note: We only accept returns purchased through the we-blume.com website.

How long do refunds take?
Once your refund request is approved, an email notification will be sent to you. Please allow 5 -13 business days for your bank to process the refund.
Learn more

SAVINGS

What are some of the other advantages of the Subscribe & Save program?
You save time from not having to order items that you use every day, you will never run out of the products that are shipped to you as part of this program, and you no longer need to stockpile products since you will receive them regularly.

How do I sign up for Subscribe & Save (auto-ship) and set up recurring orders?
Just go to www.we-blume.com, and the Subscribe and Save option will appear when you begin to shop.

How do I pay for my future Subscribe & Save?
We will keep your payment method on file for this and future Subscribe & Save. If your payment declines, we’ll contact you for additional information. Please note: WeBlume™ does not accept checks or cash on delivery (COD).

If my Subscribe & Save order coincides with a sale, will I get sale prices?
One of the benefits of Subscribe & Save is that you automatically receive the lowest available price that you are eligible for on the items you’ve selected. But, unfortunately, the sales cannot be combined.

Am I able to edit my Subscribe & Save order and address?
Yes.

What if one of the products I’ve requested is out of stock at the time scheduled for my Subscribe & Save?
We’ll go ahead and ship the rest of your order. Your credit card will only be charged for items shipped. When the out-of-stock item becomes available, you will be charged only for that item with no additional shipping charge to you.

Will I still receive order notifications and shipment notifications via email?
Indeed, so be sure to provide us with an email address. But even if you don’t have one, your order will still process and ship on time.

Bundles

I prefer not to be on any auto-ship obligation. What other savings options do you have available?
Visit our Bundle’s page for significant savings, or sign up for our email notifications, and we’ll give you a heads up on upcoming sale events.
See bundles

CONTACT US

I emailed customer service so, when can I expect to hear back from them?
WeBlume™™ answers emails within 48 hours. We are operational Monday-Friday PST.

My question went unanswered on this FAQ; how can I get ahold of you?
Contact Us