We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. I brought it to his attention and he assumed it was because it's made of wood. No response Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. I'd never do business with them again and quite frankly, I'd return the product if I could. Thank you! They have promised me several times they were going to refund me but never have. WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. Industry: Furniture and Home Furnishings Retailers Has been 20 minutes. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Manufacturer told me of their online form to complete and send pics. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). Richard & Son Customer Service line at 1-877-727-1909 Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. I ordered a tv stand from Walker Edison on January 4, 2023. This was an illegitimate practice and inconvenience. It arrived damaged on January 7, 2023. I looked at the box and it had damaged written on the box! Read reviews from other users. WebTo begin the process, call the P.C. All locations close daily for lunch, 12-1. on hold as I type this. Please note that Klarna does not verify whether the user has used or purchased the product. I paid $300.30 for this dresser and my goal is to get $150 back. If not, please refund me. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. BBB Business Profiles generally cover a three-year reporting period. They did not. WebDEMCO MEMBER SERVICE CENTERS. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Per the records I see, we shipped her the parts she needed once our warehouse opened. D'Albor's Homefurnishings offers high quality Furniture, 12/7: called support. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews Thank you! Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. Company Description: ? They never called back. We were able to look into your request and have followed up with a reply offering our assistance. Log in to manage your orders, payout reports, store statistics, and general settings. Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to Please do let us know if you are needing any further help. International Association of Better Business Bureaus. No one has even personally emailed me to say they will take care of my issue. Unfortunately, ************** did not wish to review another unit and requested a refund. Thank you for reaching out and providing that feedback, it is greatly appreciated. 12/2: i called support at **********. Our sincerest apologies for the delayed response time, we are currently working through a back log. When the replacement unit was received, it was damaged by the carrier. I ordered a bed frame from Walker Edison which arrived on 1.2.23. This is currently the cheapest offer among 5 stores. Walker Edison Furniture Company LLC Company Profile - Dun BBB Business Profiles may not be reproduced for sales or promotional purposes. Thank you and have a great day! Contact Us Walker Edison I bought a Walker Edison bed through Amazon. This is month five of me trying to get a refund. They couldve wipe it off but didnt care enough to. Unfortunately we didn't realize that until after the fact! WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In We hoped they would just send a replacement part for the damaged piece. Customer Reviews: Walker Edison Modern 70" Open 6 This information is I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. Cannot leave voicemail because voicemailbox is full. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. The unit was sent at her request to replace the original piece she received with damange. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. 3. Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. Very disappointed to learn that we are not the first to experience similar problems with this company. Can you please let me know which is available and how soon? We have followed up on your request and provided a resolution on this matter. Next spring season brought back out to patio. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. B J's Warehouse - Hammond, Louisiana furniture store If you could let us know once that is done, we can get this taken care of for you. Thank you for notifying us of this Customer complaint. Well guide you through the process. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box Order number ******************* Order Total $369.99 and $399.59 with tax. Walker Edison Andre Modern Solid Wood Dining Table, I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I then called during their business hours, but only received voicemail. If you require 4. No one ever called me back. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. It was received damage on the box and frame (I have photos). The link goes nowhere and the tracking number is the same as the order number. **** ******. WebOverview. Lowest price for Walker Edison Media Stands TV Bench is $374.00. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. Please feel free to reply to that email thread with any additional questions or concerns. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. 1. It was awful quality and at this point I want nothing to do with them. Inquiry # ******. In one of the drawers the screws were too big for the hole so the wood ended of splitting. Which I did and they just forwarded it back to W.E. Note that complaint text that is displayed might not represent all complaints filed with BBB. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. Order # ********* At this point, I want to return this item for a full refund as it has caused me too much aggravation. was on hold for 20 minutes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Key Principal: Brad Edison Bonham See more contacts. Hello, I bought a Walker Edison dresser on June 1st,2021. BBB Business Profiles are subject to change at any time. 5. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. We were able to put the unit together and now have it in place with our tv on it. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. Item # ******* They admitted this to me in email almost immediately and said they were refund me. Customer Reviews for Walker Edison Furniture Company Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. I sent an email to their customer service and they didn't reply until I called their phone number. It appears the company has no interest in replacing the damaged part of the desk. Thank you for reaching out. I knew that wasn't the case because it was too many parts damaged. Investor Type. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Investor Since. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. I'm still in need of something asap as I cannot assemble me bed. The only emails I have received are automated responses to my emails asking for help. Color: See details. Hang up. I made photos and emailed the company that day. So, I filled out a missing parts form from Walker Edison and they never replied. directly. It did not and the order was marked as 'delivered.' Customer Rating. On: Dents and scraps on the outside. Since I cannot get through to Walker Edison (see above), we are at an impasse. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com I purchased this product on 04-08-2022. Walker Edison Furniture & Lighting | P.C. Richard & Son Thank you for reaching out and providing that information. 12/3/21: called support. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I have never had an issue such as this with any company I have ordered from such as this one. Deck set-off-season -stored in basement of home. I ordered a desk from Home Depot which shipped from Walker Edison. I do not show a reply from ************** after this email was sent. Meanwhile, I have a bed that I cannot use and cannot return. Investor Name. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. Contact Info. This was very unfortunate. So I called them and during phone call was disconnected and not at my end. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. 2. The product box and item was damaged. WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality I completed an online replacement parts form on their website requesting parts 1, 2 and 16. As a matter of policy, BBB does not endorse any product, service or business. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. I emailed the company 2 mores times after the phone call, and still no reply. I went weeks with no response at all. Walker Edison Media Stands TV Bench Find at Klarna