This is important to me as I am disabled and housebound so rely on my broadband working well. Lines are open on Monday to Friday from 8am to 6pm. Once theyve been submitted, you can see how much youve used and spent instantly. This Happiness Guarantee is not a green light to try the SSE service then leave without penalty - customers will need to be able to prove there is a problem with the connection for the Guarantee to be invoked and for them to leave without penalty. If you are not satisfied with the response, you may contact the Energy Ombudsman after six weeks from the date your complaint was sent. SSE provides a simple contact to help customers resolve their issues as quickly as possible. Get up to 15% discount off our standard energy unit rates*. This allows customers to leave within 60 days of their contract beginning if there is an issue with the home broadband connection. You'll also find out how to arm yourself with the information you'll need to get quick resolutions from SSE broadband's help and support people. The Ombudsman can carry out a free independent review on the behalf of consumers. I wrote an email but after 3 working days they have not answered. Weve scoured the internet to find the best and worst SSE Broadband reviews so you can decide whether or not to join SSE Broadband. PO9 5JB. You can find contact details for a specific department e.g. If you cant agree on a satisfactory outcome with SSE you can make a complaint to the ombudsman using the Alternative Dispute Resolution or ADR process. You can also call them on 0345 071 9886, from 8am to 8pm Monday to Friday, and 8am to 2pm Saturday and Sunday. These cookies allowed us to study how users navigate on the website. Be part of a better world of energy. For contact details, please visit our guide to Origin broadband customer services. I have been an SSE Broadband customer for 5 years and every time there has been a fault they make sure that they check every possible cause. These cookies allowed us to study how users navigate on the website. Give accurate, automatic meter readings . If its not that, it could be a wider issue with the network. Its easy to lose track of your electricity key or gas card; its happened to the best of us. Using this guide you'll be able to fix some common problems with SSE broadband yourself. Demand Management Tailored solutions - siemens.co.uk/traffic - Answers for mobility. There are several ways to reach SSE Broadband, the first of which is the SSE Broadband contact number. WiFi is essential for broadband at home so if it is faulty or even refuses to connect, you need to find out why or maybe even fix it yourself as fast as possible. WebBroadband - Help - SSE How can we help? PH1 3QR. Customers can now contact SSE through its Twitter and Facebook social channels. SSE encourage their customers to contact them via online contact form, which you can find on their website. Reported faulty phone line for broadband on Saturday unable to have appointment engineer to investigate until next Wednesday. You can pay and download bills, see your energy usage, and submit your meter readings. Those who have purchased boiler cover through the supplier have a specific set of SSE contact numbers by which to contact a boiler cover agents. WebThe best way to reach us is on sse.resourcing.team@sse.com. Get in touch with SSE as soon as possible to discuss your account by calling 0345 070 7395. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). Pay As You Go customers requiring information about their prepayment meters - including queries about installation and topping up gas and electricity meters - or their smart Pay As You Go meters can use the relevant SSE contact numbers listed below. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. if you are moving home or need to contact the supplier relating to boiler cover, further down the page. WebPlans offer: Broadband, Landline IPv6 Support: No Ofcom Code of Practice: No Relocation Support: Yes ISPA Member: No Customer Service Number: 0800 622 838 Customer reviews: 1080 Trustpilot More deals from other suppliers Virgin Media BT Talk Talk Sky Plusnet Post Office EE Vodafone Now Broadband John Lewis Shell Energy Looking for The phone number is 0345 600 2006. Customers signing up to SSE broadband plans are backed by a 60-day Happiness Guarantee which is designed to ensure customers can receive a good home broadband connection with their new SSE broadband. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. SSE Broadband is part of the OVO Energy family, having been bought by OVO for 500 Million in January 2020. The app has been very well received by customers that have downloaded it. If you think there is a double payment, please get in touch with SSE Phone & Broadband (part of the OVO family), just like normal nothings changing for our customers right now. There is also a fixed energy and broadband plan available to customers looking to combine the two services. SSE's preferred method of payment for monthly contracts is via Direct Debit. Youll need your payment card details ready and an online account set up. If your browser does not render page correctly, please read the page content below, We use cookies. Both lines are open Monday to Friday, 9am to 5pm. Alternatively, customers can use the suppliers online business contact form. All rights reserved. As long as a household is currently connected to an Openreach provider like TalkTalk, Plusnet, Shell Energy Broadband or Zen Internet, all they need to do is sign up to their new deal with SSE broadband and their new provider will do the hard work behind the scenes. Alternatively, if you wish to test your existing broadband speed, use the Ofcom broadband speed checker. Email is a good option if your issue is not urgent and you cannot ring the supplier during its operating hours. nothing they can do and no solution in the meantime. All of SSE's customer service is UK based, so you can be sure that a local agent will be in contact with you, and there will be no hidden call charges. All other services, including your broadband account can be managed using your account pages on the SSE website. The quickest option is to call on 0345 071 9886. If youre having difficulties paying and are on certain benefits, you can set up a Fuel Direct. This is a one-off fee of 40 and then 4 per month for every month remaining,with a maximum charge of 112 per contract. Find out more about our wide range of businesses. Your phone number can be moved. The north of Scotland is again set to play a leading role in the modern-day energy transition, tackling the climate crisis and delivering the UK and Scottish Governments net zero and renewable power targets, as well as delivering energy security SSE CEO Alistair Phillips-Davies joins leaders from across eight European Governments alongside 90 key industry players in Ostend on the Belgian coast for the North Sea Summit. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. If theres nothing on there, then you can also use Down Detector. Havant SSE Energy Services is now owned and operated by OVO Energy. At Broadband Genie you can save on broadband with the latest offers from the best providers. There are two SSE apps you might want to download. Lets take a look at the latest SSE Broadband Deals that are available and please remember to carefully Compare Broadband Providers before you commit to any deal as once youve signed-up, youll be locked in for 18-to-24 months - unless youre willing to pay an Exit Fee to switch early. SSE do not offer a basic copper broadband plan to their customers, nor have they moved into ultrafast broadband packages yet, so the only options available to customers are superfast deals. {{ year }} Choose Ltd. All rights reserved. If you have a smart meter, you can also pay through the SSE app. What happens if you've been overcharged or charged for an add-on you've not ordered? Note down SSE Broadbands contact details if you want to get in touch with SSE you can send an email to talk.cancellations@sseenergyservices.com or call on 0345 071 9886 Find a new provider Before you tell SSE you intend to leave, its a good idea to start looking for a new deal. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. In the table below we have listed some of the main SSE contact details, including the customer service phone number, email address and postal address. Choose Ltd is a limited company registered in England and Wales. If you require information about which tariffs are most suitable for all-electric heating, and for tips about how to use your electric heating efficiently, please contact the supplier via the following channels: Customers that require audio and/or visual aid can use the following accessible services to contact SSE. SSE offer fibre broadband packages with SSE Rewards and discounts for SSE energy customers, as well as a 60-day happiness guarantee. More information and review your options. Easily track your energy use. If you prefer to email directly then you can use one of the following email addresses for SSE Broadband: Alternatively, you can use the form to submit your enquiry by following the simple steps below: If your query has a form available, you will see the option Use our online form and a blue Send us a message button under Ways to get in touch. If youve not received a notification of transfer with a switch date within a couple of days of signing up for a new provider, its worth dropping SSE a line to confirm. Saturday, 8am to 2pm. The best thing to do if you have problems with your SSE smart meter is to contact SSE who can either walk you through things you can do or send an engineer to fix the problem. Use any of the contact methods below to get started. In order to go to the ombudsman, you must have either received a deadlock letter from SSE or had no response from SSE for eight weeks. Its always best to decide on a new broadband service before cancelling. Enter your postcode to see what's available in your area. Using a different router is permitted under SSE's terms and conditions, although they do point out customers won't be able to ask for help from them with any router-related issues. However, sometimes things go wrong, maybe you're out of funds briefly. However, you will need to contact SSE broadband if you need any help with your service or account. You dont have to fill out the whole form at once, you can save and come back to it when you have more time or details. From 47,097 reviews, including energy reviews. Estimated Annual Bill 3,450.12*. One of the rarer features of taking broadband with SSE is that also taking a home energy deal with SSE will provide discounts for the duration of the contract. Some of the things it can pass through, like doors, piles of magazines or video games, even plants can break up a clear signal leaving you with a slow or inconsistent connection to the internet. If you don't let the company know about your trouble paying however, your service will be restricted and then disconnected completely. It's also important to remember that switching away from a provider to SSE broadband plans may incur exit charges if a customer is still within the minimum term of their contract. For full information and contact details for SSE, check our dedicated SSE customer service page. You can also use Down Detector, a third party outage tracking tool, to see if theres a reported problem with SSE broadband. If you cant see any report of a network issue, then you should contact support. But if there is a network problem youll have to wait for it to be fixed - phoning customer services wont make any difference. For more information please see our privacy policy. Want to know if a provider is right for you? SSE can still release you from a contract at its discretion, but it will probably require you to raise an official complaint once you have spoken to technical support and confirmed they are unable to fix the problem. Standard inclusive phone features: By continuing, you agree to our cookies policy. I have an open compliant with them , and they have done nothing about it . More information and review your options. Enter your postcode and landline number to check availability. working from home is depends on it. SSE Broadband is now part of Origin broadband and all customers have been moved to the Origin network. WebSSE broadband customer service contacts, problems and complaints How to contact SSE broadband customer services and technical support Phone number: 0345 071 9886 WebSelect the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > Select the issue type > Looking to switch provider? Let's see what the standard of their customer service is like, how you can contact them easily and what to do if you need to complain about them. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony. If youd like to pay through your bank without setting up a direct debit, you should use your SSE account number as the reference and send to: Sort code: 57-40-99 The best impartial telephony comparator. We only collect anonymous data. Broadband Genie's helpline is powered by Dixons Carphone. Details of these exit fees can be found in the terms and conditions of a customer's broadband contract. If there are any issues within that period that SSE can't resolve, customers are free to settle their final bill and leave. Alternatively, you can call 0345 600 2006. Give us a call to find out more about automatic meter readings. If you cant see any report of a network issue, then you should contact support. Here you can find all the SSE contact information you may require to get any query solved. Landmark moment at Seagreen Offshore Wind Farm welcomed by Scottish and UK Government Ministers as SSE Renewables and Total Energies break own world record for deepest offshore wind turbine jacket foundation installation. Our Support team can be contacted by phone on 0330 303 5063 between: 9am to 5pm Monday to Friday. Each section contains relevant contact information for the department specified in the section heading. Switchboard: 01738 456 000We sold our energy retail business toOVO Energy in January 2020. The call centre is open and will be answering phone calls on Monday to Friday from 8am to 6pm, and on Saturdays from 8am to 2pm. You will have to pay a fee for ending the service early if youre still within this term. | Friday, August 20th 2021. Sometimes just turning your router off, waiting for a few minutes, and turning it back on can solve your problem. Direct debit queries should be directed to the suppliers payments department on the SSE contact number below. WebContact details SSE Phone & Broadband Phone number 0345 026 7045 Lines are open from 8am to 8pm Monday to Friday and 8am to 2pm on Saturdays Customer Services Get the right broadband deal Use our Which? This app only allows you to manage energy. SSE broadband plans are available with a choice of two average speeds: their Unlimited Fibre Broadband offers speeds of around 35Mb while their Unlimited Fibre Plus Broadband provides speeds of around 63Mb. You can find contact information for both listed below. You can also call them on 0345 071 9886, from 8am Cookies used for marketing and advertising purposes. For any network issues including power cuts, please call 105 and for any network general enquiries or connections please call 0800 048 3516. No one likes to complain about their broadband service, but sometimes its a necessity. This SSE Broadband guide is here to help you learn everything about the provider so you can make an educated decision on whether to choose this broadband provider over another. WebIn 2020, SSE Energy Services was acquired by OVO Energy from SSE plc. If youre experiencing faults and you need assistance, call 0345 678 0051. SSE prefer that if you wish that you contact them first about the problem either over WhatsApp or by calling them at 0345 678 0051. You can also submit meter readings through the SSE app. Delighted with the outcome. Customers that are moving out and have boiler cover with the supplier must contact the moving home number in the SSE contact for boiler cover section of this guide. Choose to power your home using 100% Green Electricity . Selectra UK is not affiliated with this energy provider. You could also send an email to customerservice@sse.co.uk. Registered in Scotland No. This is a thirdparty outage tracking tool, to see if theres a reported problem with SSE broadband.If you like the site, it can be a good idea to bookmark it as you can check whether a variety of providers and websites are down all on one site. These begin from around 4, although prices may vary as special offers are promoted. However, SSE doesnt have separate profiles for Energy and Broadband so the overall score of 4.3 out of 5 can be misleading. The minimum term for SSE broadband plans is 18 months. The Technicolor is an unremarkable home router that will ensure a decent signal in most homes, but it does come with dual band technology to switch effectively between two channels to optimise the wi-fi signal around the home. WebCall customer service on 020 3992 7717. Youll want to use our postcode checker before you do to see what other deals are available in your area. If you have a general query that is directly linked to your account - for example, about an incorrect bill or for a change of personal information associated with your account - you can use the following analogue and digital contact channels to talk to someone from the suppliers customer service department. Read our guide to complaining about broadbandfor more information about this process. Disclaimer: The information on this page was last updated on 20/12/2022, 16:29:48. Lab 8 (IP Load Balancer) - In this lab, the http requests from different clients will be directed to different pre-defined http servers. Become a broadband expert with our help guides. Yet without other indicators available, it's positive they have such a good reputation on Trustpilot. Alternatively, you can give Utility Switchboard a call for help switching on 020 3992 7717 and we can do the legwork for you. From general enquiries to complaints submission and switching providers, scroll through our directory and find the right department with whom you should get in touch. 3rd grade-Presenter notes - Notes for the presenter-Review the notes before beginning any presentation. These charges are not subject to VAT. At Broadband Genie you can save on broadband with the latest offers from the best providers. Easily set up your direct debit. If youre prone to losing them, you might want to download the SSE top-up app. Copyright SSE 2023. However, you will need to wait 30-seconds for the automated message to play-out before you can choose any option.. SSE has a decent set of help and support pages available for its broadband service on its website. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. The SSE app is a great way to manage your energy wherever you are, whenever you like. We had broadband, electricity and gas through SSE throughout the last 3 years and I will still have them as my go to for utilities. Give us a call now, sit back and let us do the work. For general enquiries about broadband, call 0345 071 9886. There is also no charge if you cancel by 5pm on the day before the service is due to start. Therefore, you will either have to communicate with the company by social media, email, or webchat. In addition, SSE are one of the few broadband providers to fix their prices for the entire 18 months of a customer's contract, so there are no mid-contract price rises to contend with. SSE also has a live chat available on their website and this is a much quicker way to get your query resolved than contacting them by email. In this guide well explain what you need to know about cancelling SSE broadband. PO Box 7506 To take away the hassle of giving meter readings altogether, you can have a smart meter installed for free. SSE Broadband dont offer a specific email address to contact them. Cancelling when youre in contract is the same as detailed above;either switch or contact SSE to request cancellation. There are several SSE Broadband deals to choose from, and the option thats best for you will depend on the following: Whilst approximately 97.2% of UK households are able to receive broadband thats faster than 30Mbps, only 36.9% are able to receive full fibre broadband. Get in touch with SSE at @YourSSE. SSE offer a wide range of services and are a growing provider, so hopefully in the coming years they will be regulated by Ofcom for their broadband services and more information will be provided on their customer service standards. If you cancel andthen sign up to a new deal, youll be left without broadband for weeks. You can also use WhatsApp or Twitter to get in touch within these hours for a quick response. For more information please see our privacy policy. Any products or services displayed on this webpage may only represent a portion of the options available to you. SSE will first try to address the connection problem. You might also have to pay a higher set-up fee. We sold our energy retail business to OVO Energy in January 2020. The quickest way to contact SSE about your broadband contract is via your account page on the SSE broadband website. If you want to switch to SSE when you move, you can call 0345 026 7058 or get a quote online. Unfortunately SSE Broadband live chat is not currently available for broadband customers. SSE broadband has a single point of contact for customer service and technical support queries. Giving regular meter readings is an important thing to remember so it reflects the right energy usage on your bill. If you have a general query or a breakdown issue, or if you are thinking of switching or moving homes, use the following SSE contact numbers. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. You'll find out how to deal with those situations in this guide. 12-month contract. We recommend checking the official SSE Twitter feed for service updates. Firstly, you should contact SSE at 0345 070 7373. A polite request sent via SSE's Facebook or Twitter accounts could get your issue escalated. One final point: if customers don't return their router to SSE at the end of their contract, they will be charged for that too. For customers looking for a broadband deal where prices are locked for the duration of their minimum term contract, SSE broadband plans fit the bill.