Running every faucet at once may overwhelm your heater and fail to heat. Whats happening is that the thermostat is not properly managing the heat. Pay close attention to the status light to figure out whats wrong. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. Copyright 2004 - This thing should be cranking out 3X the hot water we need if every appliance and faucet is turned on in the whole house. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Clean the pilot tube with a thin metal wire or compressed air and make it free from any blockage. Turn off the power to the water heater for 10 seconds and then back on. In 2015, new efficiency standards were enacted that required many manufacturers to increase the size of their water heaters. So, its an easy fix when you face this problem. Make sure the flammable vapor sensor is not blocked or obstructed. With that said, all the other blinking codes well talk about here represent that something is wrong with your heater. (Residential gas is approximately 0.62; and residential electric is approximately 0.92). The anode rod should be removed from the water heaters tank periodically, for inspection. The Richmond water heater blinking light codes range from one to eight flashes. With dust blocking the heater, there will be a lack of necessary airflow resulting in incomplete combustion. Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating . Make sure you hire a qualified technician to diagnose why it tripped in the first place to avoid injuries in the future. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stop and follow the safety precautions as above if you smell any gas. However, if you have a faulty FVS, it can get tripped again. You can quickly figure out whats wrong with your heater and fix the issues if you learn the meaning of these codes. Start by checking the gas pressure with the help of a manometer. Save my name, email, and website in this browser for the next time I comment. You will find yours on the water heater rating plate. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. How do you fix an E5 error on a tankless water heater? For an electric tankless heater, this shouldnt be much of an issue. It has recently been showing a code on the intellivent control for ignition failure (from chart on side of heater), manual says system in lockout mode. Error code 12 means your tankless water heater fails to detect the flame. There are a couple of products that may work in your application. What does error code 12 mean on a Kenmore gas heater? Check that the water heater is securely connected to earth ground. Each reference mark above or below these points indicates an approximate change of 10oF. All Right Reserved by HeaterFixLab. Use a metal wire or plastic hook to retrieve any dirt that has become lodged. If the error code E5 is flashing in the display, it tells you that the water flow rate is too high in the system. Incorrect Gas Pressure 3. To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. Otherwise, the heating element may go bad one more time. If there is not enough or no hot water, it could be that water usage may have exceeded the capacity of the water heater. Check the ventilation system and vent openings for blockages or dirt and clean as needed. Then, wait for 10 seconds and turn the heater back on. Found this from Google. Solution: Privacy Policy. The water is available throughout the year. What Does The Bosch Hot Water System Error Code EE Mean? Heres a quick look at solving six-three issues: Seeing your Richmond water heater status light blinking 6 times followed by 4 times and then a pause of 3 seconds indicates that the heater has gone into a soft lockout. Its most commonly a thermostat or heating coil issue, which can be verified with an electrical tester. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. Richmond water heater blinking light codes are 1,2,3,4,5,6,7,8. Thatll solve this issue. Observe the safety precautions and call your gas supplier from a neighbors phone. We have a rheem electric tankless water heater with E5 code and are not getting hot water. Why do tankless water heaters burst? Heres the summary of fixing the eight-two flashes: When theres a fault detected with the electronics in the water heater, this blinking code will pop up. You might have a faulty thermostat. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. Well, as your water heater is a new one, it is worth contacting the Rheem customer support center before doing anything by yourself as your heater must cover the warranty period. Communication error or issues with Wi-Fi connectivity. They come in different types like gas, electric, tankless, and specialty water heaters. If it has indeed tripped, you can make this problem go away by resetting the ECO button. GET THE RIGHT FIT FOR YOUR . Drain the water all the way if youre planning to replace the lower heating element. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. E5 is an error due to the high flow rate. The required minimum gas pressure may be different for different models. The high resistance caused by a loose wire produces a substantial amount of heat that can eventually cause fires. Check that all wiring is correct and secure. Check the vent and/or combustion air-inlet systems for obstructions. Contact customer support if you feel overwhelmed by the job and need expert guidance. Read more about how to clean scales from heat exchangers. Visually inspect the hot surface ignitor and main burner periodically. and our Not just that, youll also learn how to solve the problems that cause the code to pop up. Can you let me know what the five means E 5 read more BRAD B Foreman Master plumber 69 satisfied customers My rheem tankless water heater gives a code e5 when trying My rheem tankless water heater gives a code e5 when trying to turn my hall bath shower on. The causes of the E5 code appearing on your heaters display include too much water flow, incorrect gas pressure, blocked air intake, clogged exhaust, dirty air filter, lack of airflow in the room, and corroded heat exchanger. You can look at the number of times the status light is flashing as well as its color and figure out whats wrong with your heater. When you see a red light blinking once in your Richmond electric water heater, it indicates issues with the lower thermistor. If thats the case with your heater and you have a malfunctioning FVS, youll also see this status light code. Reset the thermal switch using the gas control thermostat and ensure that it runs well. Cleaning your water heater vent is easy if you follow the steps below. Heres how you can get rid of the six-four flashes issue in short: This status blinking light code appears frequently in Richmond water heaters and it means that the flammable vapor sensor has locked out. To change the temperature setting, follow the instructions below: The reference mark indicated by up arrow on the rim of the temperature dial, represents an approximate water temperature of 120oF. Do not use gas control knob to regulate gas flow to burner. They, Culligan water filtration systems have improved water quality for thousands of households worldwide. The knob needs to be depressed to light the water heater. Gas valve LEDs will light separately or together to indicate the status or an error. The burner will be off at this stage. Unfortunately, the vapor sensor can also give faulty readings when it goes bad. Heres how to do it: You can easily reset the FVS this way. Wait 5 minutes to clear out any gas. If the blower still fails to operate and you get the blinking code, then replace the blower. Rheem Tankless Water Heater Code E5 [7 Easy Fixes] 1. It is brand new - electric. There are several potential reasons behind it. It means issues with the chamber sensor. The Wi-Fi will have to be reconnected if you switched to a new router or even changed the password. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. Why does my tankless water heater go cold sometimes? The next thing to check is whether the Wi-Fi is connected. As replacing the upper heating element in Richmond electric heaters is an easy job, it shouldnt take more than 30-40 minutes if you know what youre doing. Remove the air filter and clean it with a rag to get all the loose dirt out. What do you do if the water heater reset button doesnt reset? The only thing left would be the unit is not getting enough water, or the pump is not pushing the water through fast enough for the demand. There are many potential issues that can cause the red light to blink twice. Wait 5 minutes to clear out any gas. Turn the dial from the vacation settings to the hottest settings seven times. Otherwise, call customer support for help with the other issues. Test and correct. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Cookie Notice If the breaker is tripping, an electrician can determine why the unit is shorting out. Our Smart Choice products save money and energy with high efficiency innovations. Eccotemp 45H/HI LP/NG Whole Home Tankless Water Heater Manual *English; How to Replace the Flame Sensor on the 45 Series; How To Replace the Over Temperature Sensor on the 45 Series; Gas Piping Facts: Information for properly sizing gas lines for use with tankless water heaters; Gas Pipe Sizing and how it affects the functionality of your 45 . Why does my water heater turn off by itself? Inspect the gas venting system and the chimney. However, it can also be caused by a faulty thermostat. Your tankless water heater may run hot and cold due to a broken flow sensor. Its a device thats meant to protect the heater from overheating. Rheem fault code 05 - Indicates imperfect combustion. Ignition failure doesnt detect flame signal, Abnormal combustion after detection of flame signal, system lose the signal. Atlanta, GA 30328. 11% Mail-In Rebate Good Through 4/23/23. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. It indicates issues with either the thermal well or the gas control thermostat itself. Richmond Water Heater Gas Valve Problems [Why + How To Fix], Richmond Gas Water Heater Troubleshooting [A Complete Guide], Truma Water Heater Reset Button [How To Reset], Navien Tankless Water Heater Standby Mode [Explained], Richmond Tankless Water Heater Code 29 [Reasons + Solutions], Richmond Tankless Water Heater Code 13 [Reasons + Solutions], Richmond Tankless Water Heater Code 11 [Why+ How To Fix]. Its about a year old and Ask an Expert Home Improvement Questions HVAC Questions Ask Your Own HVAC Question airheatman, HVAC Technician 19,594 Satisfied Customers Furnace, A/C and heat pump specialist. If that doesnt work, replace it and thatll solve this issue. Turn off all electrical power to the appliance. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. Go two turns and check to see if the flame is strong enough. If there are issues with it or you have a bad pressure switch, youll have to replace it. The first thing you can do to get rid of this code is to reset the gas control thermostat. Check the gas pressure with a manometer. No, these units cannot be converted from one fuel source to another. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. Often, some parts will go bad in other heaters because of this issue. Turn off or remove circulation pumps. Turn the gas control knob counter-clockwise to the PILOT position. Once the pilot flame is established, replace the outer door. Richmond Water Heater How to & Troubleshooting Guide, Sawyer Mini Water Filter How to & Troubleshooting Guide, Electric RV Water Heater How to & Troubleshooting Guide, Whirlpool Water Softener How-to and Troubleshooting Guide, Culligan Water Filter How to & Troubleshooting Guide. Mike R. is online now Related Plumbing Questions Richmond encore tankless heater stopped working tonight Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Inspect the combustion air-inlet and vent systems. Hopefully, youll be easily able to diagnose the issue in your case and fix it as well with the help of this guide. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. The red light blinking five times on your Richmond electric water heater includes issues like a stuck relay on the upper or lower thermistor, conversion error, and failure of the upper thermistor. Start very cautiously by checking out the area around the FVS and make sure that there are no harmful gases present. RMTEX-18. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. Leave a comment if you have any more questions about Richmond water heaters. The most common reason behind it is having a poor gas supply thats not sufficient to light the heater. A higher EF is only one of many reasons why tankless water heaters cost less to operate. Rheem Tankless water heater code E5 is a diagnostic alarm from the control panel. Attach a garden hose to the drain valve on the water heater and direct the stream of water to drain. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. If that is the case, you need to wait for the water heater to recover after an abnormal demand. To correct this code, close all hot water taps to reset the unit. Gas control problem-Contact a qualified service technician to inspect and fix the issue. In this section, we will take an in-depth look at the causes behind Rheem tankless water heater code E5 and explore simple solutions. What is the application of a cascade control system? Richmond is one of the reputable brands, with several quality appliances on offer. This is not ideal for a flame. This is located near the top of the water heater. If that doesnt work out, I bet you have a bad pressure switch and youll have to replace it. I have a new Rheem RTEX-24 on the 2nd floor replacing a typical tank-style heater installed by licenced plumbers I have used before with no issue. Register; Verify; . The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. It indicates that the pressure switch is stuck closed. Locate the piezo-electric spark generator which is located on top of the combination gas control. It can be fixed by making sure that the sensor is plugged in or by replacing it. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. All you have to do to get rid of this error code is to make sure that the tank is completely filled with water and recycle the power to it. Tankless water heaters are compact in size and provide a steady flow of hot water for as long as you need it. What Does The Bosch Hot Water System Error Code EE Mean? But if the wiring is okay, then you need to replace the thermal well. It also shows the temperature when the E-5 is not showing. Error Code 10 What it Means: A false flame has been detected. Blocked Air Intake 5. See how to improve water heater safety at home. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. Then, replace the blower temperature switch if the blower isnt working properly. Watching the video will be helpful for you in the cleaning process. What is a sensing burner on a Richmond tankless water heater? In this guide, youll learn about the common blinking codes for both gas and electric heaters. This results in a lack of combustible air and results in incomplete combustion. The most common causes of failure of tankless water heaters are blocked exhaust or air supply, flame failure, ignition problems, and much more. It could be that the room your water heater is placed in has no air circulation. The Rheem tankless water heater code means that incomplete combustion is taking place in your heater or it may be that the water flow is too high. You will thus need to set the desired water temperature. Low voltage to the water heater. Put the insulation and cover back in their places. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. The pressure regulator can be found on the incoming water line, which is normally not far from the water heater. Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. The first possibility is that there are wiring issues with it and it got disconnected. . You can check it with a multimeter and replace it if it has gone bad. How can I determine which water heater is right for me? Tankless Electric Water Heaters Richmond Essential Series NEVER RUN OUT OF HOT WATER AGAIN Instant Hot Water / Point of Use & Whole Home Options / Easy Installation / Heats Water Only When You Need It for Maximum Savings Point-of-Use Tankless 3.5kW and 6kW Models Push-button ON/OFF control with LED temperature display Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. I have a newly installed RTEX - 18 Rheem tankless water heater. If set too low, adjust the water temperature setting to the desired setting. The most likely culprit behind it is a faulty thermal well. Relocate any hard objects that could be impeding the pipe and causing debris to build up inside. The Combination Gas Control comes set at its lowest setting for safety purposes. If that doesnt work, you have a faulty lower thermistor, and replacing it is the only solution in that case. Remove the upper element protective cover at the top and the insulation. How do you diagnose a water heater problem? If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. No, they are not. These models are not designed for use in mobile homes. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. Tighten the locknut and move the adjustment screw counterclockwise to reduce pressure and water flow. We use cookies to ensure that we give you the best experience on our website. The flow sensor measures the amount of water entering your system and communicates the data to the control board of your unit. Error Code 12 Error code 12 represents a low flame signal. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. Gas leaks. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. What Would Cause a Well to Lose Pressure? If the gas supply line is damaged, replace it. Everyday Low Price. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. Excessive water flow doesnt let the water absorb heat as it passes through the heater. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. Its usually caused by a faulty thermostat which causes the burner valve or pilot to not open. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. $599.00. Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . As a result, the ANSI standard now includes testing for reliability in LDO environments. To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Do not force it. At 40 psi water flow will be maximum. Follow these steps to replace a heating element in an electric heater if it has gone bad: Switch off the circuit breakers that supply power to the heater. All you have to do is to replace the thermostat and the blinking codes will go away. Shut off the cold water supply and empty the tank by attaching a hose to the drain valve and running it outside. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. A tankless water heater can acquire mineral buildup over time, which can damage the walls inside the heating chamber of your tank. Turn the gas control knob counter-clockwise to the ON position. Commercial Electric Water Heaters; Tankless. It may be set too low. The flame has gone out of sequence in this case and it happens when the gas control valve is stuck in the open position. Rheem tankless water heater E5 error code may also appear because of a corroded heat exchanger that wont produce enough heat and cause incomplete combustion. To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. E5 is an error due to the high flow rate. Copyright 2023 Grid Sub | Fuzion BlogbyAscendoor | Powered by WordPress. On the temperature display screen it shows E- 5. The shutoff valve may also need to be replaced depending on the issue. Can you run out of hot water with a tankless water heater? Youll have to replace it if you want a permanent solution. In fact, his aim is to help his readers to fix the issues with their heating appliances easily.More about us . Increase supply voltage to rated voltage. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. Heres a quick look at solving issues related to six-one flashes: This error code indicates that the Recycle limit is reached with the pressure switch opened. It draws a massive amount of power and we even upgraded our drop from the street to 200 amps to support it, with a new panel and breakers inside. From https://www.justanswer.com/ythiJustAnswer Customer from Dunnellon, Florida: we have a rheem electric tankless water heater with E5 code and are not gett. The thermocouple is usually easily visible next to the pilot light. From . Richmond urged the ANSI standards be reviewed. An E5 error code occurs when there is an issue with the temperature sensors or a malfunction with the boards. The only additional thing you need to be on the lookout for is whether theres too much wind at the vent termination. Whenever he finds the perfect solutions to any issues of heating appliances after doing in-depth research, he loves to share them with his readers. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. how to fix the RV Water heater igniter not clickingproblem, Pilot Light Lit But Burners Wont Ignite [13 Easy Fixes], Sta Rite Pool Heater Turns On By Itself [5 Easy Fixes], Truma Water Heater Reset Button [How To Reset], Navien Tankless Water Heater Standby Mode [Explained], Richmond Tankless Water Heater Code 29 [Reasons + Solutions], Richmond Tankless Water Heater Code 13 [Reasons + Solutions], Richmond Tankless Water Heater Code 11 [Why+ How To Fix]. You can raise the desired temperature if you want to turn the burner back on again. Plus, they can be installed in locations where a storage water heater may not fit. Since the thermal well is at fault here, start by checking the wiring. After it is squeaky clean, let it dry. Start by replacing the sensor and the wiring. I have a richmond encore tankless water heater model RMTGH95DVN. Check that the earth ground connection is properly connected. The error code 13 keeps coming on even after I reset Mike R., Plumber 17,335 Satisfied Customers 20 years of plumbing experience, including high end homes and service. Make sure that there are no gas leaks and that the gas is being supplied at the right pressure. It indicates the water temperature sensor is either open or is short circuited. Richmond rmtex-18 E5 Code Hey all, just installed a new tankless water heater and am getting the high flow code of E5 at higher temperature settings and faucet count. just had water installed reads E 5 code. Fix the gas pressure if something is wrong with the gas supply and thatll take care of this issue. Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service 5. Tankless FAQs What is a tankless water heater? This helps conserve energy and prevent a build-up of dangerous hydrogen gas. If there is a loose electrical connection within your water heaters system, your reset buttons thermometer can trip (regardless of the waters temperature) if it picks up the heat from that loose wire. What causes hot water heater reset button to trip? David is a man who loves doing research and finding out the best solution to any type of heating appliance issues like heaters and fireplaces. Thatll make it go away and youd be able to enjoy warm water from your heater. The E5 error code refers to the Pressure Switch which can be caused by a motor problem or the voltage of the power supply is too low. If you dont have it, get it checked by an expert. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. Water Heaters. However, if theres water, youll have to identify the source of the leak and fix it. If its disconnected or the wiring is damaged, replace it. Go to the next step if you do not smell gas. Get answers to all the most frequently asked questions (FAQs) about Heating, Cooling & Water Heating. If the pilot still fails to light and you get the blinking code, replace the pilot assembly. If the TCO still gets tripped, youll have to replace the thermostat. Clear the air intake free from any debris. You can only see the flame through the sight glass window located on the inner door. I know that is perfectly normal behavior if you're demanding too much hot water. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. It means that the heater has achieved the desired temperature and theres no longer any call for heat. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. Richmond Essential 18 kW Tankless Electric Water Heater. Allow several gallons to flush through the discharge line to an open drain. It shuts off the heater when the temperature reaches a certain extent. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. Is the Richmond hybrid water heater EnergyStar compliant? Inspect the combustion air-inlet and vent systems. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater.