I purchased a 12 volt Disney minnie ride on. If you purchased service plan or product warranty from a third party company not affiliated with "Moderno Kids", for all replacement parts you need to contact warranty provider directly. and negative then hook a regular battery charger 6 or 12 volt depending on the battery side. FREE GROUND SHIPPING ON ALL ORDERS SITEWIDE, COPYRIGHT 2015 - 2023, MODERNO KIDS . We live in ******** and have snow, so, it really isnt going to be able to go in the snow, leaving it to be ridden in nicer weather. Install the ball cup to the gearbox and replace the bolts you removed before. Open the switch by removing the top button,empty the contents on your work table. It has a weak cell it will not move, Question Problem is it drains the battery down. Unscrew the screws holding the ignition switch to the steering column and remove the old switch. All "Moderno Kids" branded products are warrantied and serviced directly by Moderno Kids and come with lifetime email and phone support. There was corrosion in one of the connectors preventing the battery from making contact. You can replace these pieces separately instead of getting a whole new battery. Daytime running light module. Learning to DIY these repairs yourself rather than taking the car to a garage can save you money and give your child more time to play with their toy. The motors rarely go bad. The reason why the radio, dash lights, headlights, and other electronics draw power while the engine doesn't has to . https://www.amazon.com/Ride-On-Replacement-Parts-Music-Accessories/s?rh=n%3A10425214011%2Cp_n_feature_browse-bin%3A373501011https://www.youtube.com/watch?v=Vv7l74RY208, 17 days ago Either way I said I would send back the defect car with all parts. Moderno Kids Explorer 2 (Two) Seater 12V Power Children Ride-On Car Moderno Kids Explorer 2 (Two) Seater 12V Power Children Ride-On Car Truck with R/C Parental Remote + EVA Rubber LED Wheels + Leather Seat + MP3 Music Player Bluetooth FM Radio + LED Lights (Blue), Learn more how customers reviews work on Amazon. Sylvia, Answer Summary of Contents for Moderno Kids MKHP011. What this company is saying is that the toy catching fire and burning your child could be something that was our fault. There are few common problems which can cause an electric ride-on toy to quit working. 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Turn the selector switch to volts, and touch the wire to the plug of the battery charger and it should read 12 or more volts. This car is a bit pricey but if you are going to get one from my experience it is worth it and everything has worked from the radio/USB/Bluetooth to the lights. I have a 12v Moderno kids jeep. It can be a couple of things causing it , first check the battery to make sure its fully charged. The Jeep will turn over but not fire. Remove battery covers and ensure all wires are connected to the battery terminals. 14 days ago. This car is pretty solid and it comes in many pieces but just know this the instructions don't quite match what comes in the box so you will have parts left over for example, the front axel according to the instructions, the wheels should connect with a washer and cotter pin and there is an insert that inserts into the wheel. TO AVOID INJURIES, A PARENTAL SUPERVISION IS REQUIRED AT ALL TIMES. The check engine light is controlled by the PCM (powertrain control module; or computer) which is also responsible for basically all engine operations including fuel delivery, ignition, emissions, and so on. I had the product for about 45 days maybe less when the product had failed. They have failed to explain this damage further when asked. During use, the product started smoking from under the seat and lost power. Manufacturer is trying to compare the size to other similar toys. I have tried replacing the pedal and control box and neither helped.Was hoping to avoid buying a battery until I knew it was necessary so wondering if there could be anything else to look for. Because electric toy cars run on rechargeable battery power, they do not have an alternator. The manufacturer does not seem to be concerned and that should make everyone concerned!!! Replace it with a new one and secure it. Too much weight, steep slopes, thick grass, sand, etc. The directions suck, not sure why they are so brief. We decided to return it according to their stated policy, We accept returns on all new unopened and unused products within 30 days from the date of purchase. Totally unacceptable! For all warranty or service related questions, please contact us at: (858) 256-7890 or email us at: support@modernokids.com. Unplugged the jeep worked fine. A volt meter will be needed but you won't need an expensive meter. Could be wire, could even be part of the TIPM. I upgraded the motors after one of he gears chewed out in the gear box.New motors are 12 volt but higher watts and bigger in physical size. We contacted the manufacture and they eventually sent replacement parts. It's crazy that we've spent months dealing with them, dozens of emails, and a safety concern is passed off as the retailer's fault?!? As a consumer, I don't know who to believe and I feel helpless as I hit the dead end and everybody is just tossing me at each other avoiding the blame. 1) Disconnect 2-wire switch connector under. Question In the instructions they just tell you the wires connect under the "bonnet". 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Make sure you go ahead and disconnect the battery. It could be why the transmission temperature switch, cords, plugs, and other electrical features are malfunctioning. Using spray lubricant to clean the housing and contacts, once you inspect the springs you can replace them. Times being tough had someone bring me a curb find to see if I could fix it for them. Check the battery charger next to make sure it is working correctly. Moderno Explorer Jeep Assembly Instructions. After parts and some paint got it presentable for him. Worst present to get your kid ever! You will need a voltmeter. Youll see the bottom part of the gear stick shift, which flips the switches your child switches gears. 1. $ 699.99 $ 799.99. BBB Business Profiles are subject to change at any time. Share it with us! Pulled the battery and cover out of the engine, removed the circuit board and immediately saw the culprit - board has burned up and will need to be replaced. For Moderno Kids Customer Care, product operation information, or for problem resolution, call toll-free: 55 585 0088 10 a.m. to 6 p.m. Eastern Standard Time MON . Any idea how to fix or common causes? When he hits bumps in grass or on sidewalks the battery dislodges and the machine turns off. Also make sure all the connections and wires are sound and firmly connected. + FREE SHIPPING. Also make sure the battery is charged and make sure the battery charger is working. If you are going to use a universal charger instead of the one that came with the vehicle you can connect to the metal clips inside of the connector (pos to pos. Then my son cries and even though he only needs to turn it back on I relate to his frustration. In order for the BBB to appropriately process your response, you MUST answer the question above. Sounds like your on/off switch may be installed backwards, if it runs while the power is off, then off when you turn it on. Pull each short piece completely through, starting from the back of the seat until you reach the stopper. I was thinking I would have to replace the switch, but one I took the back panel covering the motors I found the real problem. 2 months ago. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If no power this will confirm the battery is discharged. Pictures are included.Upon returning they said they would inspect the item and refund the next day. To avoid frequent and unnecessary replacement, all batteriesmust be used, charged and maintained according to information listed in product user manual and on product labels. 23 days ago. Either way, you need to know how to get to the gearbox! See if you can find a reset button, press and hold for 5 seconds. Cold weather, improper storage, and not running your toy car for months at a time will also shorten its battery life. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. They did this however charged a 20% surcharge fee. What I am seeking is two parts: a 100% full refund and if appropriate, an update to the website to represent what their actual return policy is. Once again whichever battery powered ride-on you own, unless its kept inside . Then do the same with the battery. Your screen will switch on again showing your trim logo. Because we live close enough we were instructed it was ok for me to personally drop the item off. So, this leaves me to believe your motor was defective and your response is too bad so sad. But you can also repair the old ones while waiting on them to come in. Since I have plenty of parts and him buying a battery and charger, I was able to fix it . If the battery is dead and has no voltage, then the battery is the issue and needs to be replaced. Unscrew the current tires on the vehicle. You should replace the switches inside the shifter if the shifter handle feels loose or if you have blown a fuse. For instructions on how to replace the batteries, please see our Remote Batteries Replacement guide. Check to check if the touch screen is now operational. Putting two batteries side by side call one A and the other B. The more accessories the less power you have for driving,the new ride ons have wired radios, working lights and remote controls. Check the Battery. I sent pictures of the motor boards and they responded to me saying that it was water damage and we could pay $29.99 per motor board. Engine won't turn, but lights work. I sent more pictures and videos to ************ Due to receiving a defect product from the factory and having to replace once again, broken factory parts myself I asked for a refund or a new car at no extra cost. on Introduction, I was given a semi-truck power wheel for my daughter (by ocean shores) every year during winter time it fluds there. The first step is to use the voltmeter to check the batterys health. I advised I wasnt too worried about the broken battery strap but had an issue with the steering not working properly upon arrival. 5 stars on leather seat 0 stars for everything else on jeep. I dont understand why manufacturers dont invest in good directions and videos. If the charger is ok, then the problem will be inside the car. Upon removing the seat, we found that the *********** wheel had burned up and got so hot that it melted a wire connector and the seat. It wont hurt the charger if you connect the voltmeter wrong it would just read - volts. Just a thought, may not apply to you. If so, clean the switch connectors or replace them entirely. Charge the battery if the Power Wheels vehicle doesn't run or if you experience short run times. All products must be returned in their original packaging with all initially supplied accessories and documents. Customer purchased a kids rideon toy for an 8 year old child, completely ignoring the fact that specified age limit for this toy is 3 to 6 years, which clearly stated in product description. Thankfully, electric cars for kids are generally made from plastic parts and are held together with simple clips and screws, making it easy for anyone to conduct repairs and replace parts. A place where you can easily find solutions and ask questions If the Power Wheels won't turn at all you most likely have an issue with the steering wheel column in the vehicle or something is stuck between the wheels blocking . Locate the battery of the vehicle (usually under the seat or in the hood). Seat belts are an essential safety feature of an electric toy car. Page 1 88 LB 12 Volt RC Ride-On Car. Read honest and unbiased product reviews from our users. There are many new models coming out that have working lights wired radio and remote controls. Unfortunately, there is not much you can do to repair plastic tires. Unscrew the screws holding the ignition switch to the steering column and remove the old switch. Replace the wiring and motor and battery, now its good as new. 4-point harness seat belts are best for children under three years old. Unbolt the shifter and remove any features that connect the shifter to the gearbox, like the ball cup. Like tires, the stock electric toy cars generally come with plastic gears, but if you want to upgrade, you can use hardened steel gears instead. A few names that come to mind are Ford F-150 Series, Ford Mustang, Jeep Hurricane, Jeep Wrangler, Kawasaki KFX Quad, Cadillac, Lightning Queen, and a host of other such models. Using the plug that the battery would connect to, insert a couple of small nails or screws into the plug. This time, when you remove the old shifter from the car and take off the ball cup, also remove the bushings. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. There is a bad design where the steering motherboard was located, the manufacturer sent out new motherboards. or any . Also to connect the front wheel lights you have to open the hood and the large black covering under the hood you have to remove four screws, one is each corner of the hood, remove the insert and snake the light connector cables to a circuit board on the left side of the car and insert them into the blue connectors. Clean the housing with a lubricant and replace the springs. ORDER ********* Pre Christmas sale $249.99 Order confirmed 11/25/22 Delivered 12/01/22 First email regarding issue 12/23/22 Replacement part confirmed 12/24/22 I received a pink Camaro 2ss. instrument panel. ( UPDATE ON BATTERY VOLTAGE DETERMINING CONDITION BY VOLTAGE READING. BBB is here to help. BBB Business Profiles may not be reproduced for sales or promotional purposes. CHILDREN SHOULD NOT BE LEFT UNATTENDED WHILE OPERATING RIDE ON TOYS. Once you check these let me know what you find out then we can go from there.