He then found a home at Mears in 2013, becoming Chairman of its social landlord businesses Omega and Plexus. Mears housing complaints, stories and advise - Facebook Families in SFA must ensure that pets are kept under proper control and are prevented from being a nuisance. Therefore, complaints are to be submitted within the timings detailed below. Websites such as. As a result a range of different investors own stakes in the company. Most of Mears contracts are with cash-strapped local authorities. He ran Mears social housing division and was chief operations officer, before rising to CEO in 2010. In order to proceed to the next stage of the complaints process you must ensure that the earlier stages have been closed. It was a massive undertaking but once the repair was done he refitted toilet and boxing perfectly. Mears Group is a housing and social care provider. Floor 6, Zone A Our Services | Mears Group PLC CD(P) Service and Veterans Welfare Accommodation Policy C2 But for Mears, this will mean taking one of its main competitors out of the game. DIO should acknowledge your Stage 2 complaint within three working days and provide you with a reference number. In addition, Mears stated in a June 2018 investor presentation that a key priority is to also achieve Registered Provider status in Scotland. PE28 2EA. Council housing was not just owned and managed by Local Authorities, but maintained and repaired by local in-house teams. Terraquests main work is land referencing researching and identifying rights over property, including ownership rights but also things like planning permission. Mears paid down debts "significantly" in the year, and the group said that it had adjusted net cash position of 56.9 million by the December 31 year end, compared to a net debt of 51 . This way you dont need to keep calling to chase if they state that they have ten working days to reply, but you can also ensure they meet any timing guidelines they have. One Mears subsidiary, called Terraquest, is unlike other parts of the business. Repairs | Mears Living Complaints and Compliments - Mears Living - All customer enquiries or complaints are taken seriously and are investigated within our policy guidelines. What desired outcome or remedy you are seeking. If possible, type your letter and print it off, otherwise ensure anything handwritten is easy to read and neat. Please ensure you quote the reference number given to you by Mears at Stage 1. Mears Group Reviews | Read Customer Service Reviews of www.mearsgroup Definition: Repairs to remedy a defect that does not cause immediate risk to the health, safety or security of a tenant or third party and although therefore not an emergency, still needs to be. If you have an issue with Mears, please read on for the complaints process you should follow. Set up in 2015, it initially had the relatively straightforward aim of maintaining the councils existing stock. That puts Mears value on a par with companies such as lorry firm Eddie Stobart and Hotel Chocolat. If you have completed Stage 2 and are still dissatisfied, you can escalate your complaint to the Independent Housing Review Panel at the following address: Independent Housing Review Panel John did a great job fixing very complicated leaks in the communal rise. You can do this in two ways: Online: by completing the online stage 2 complaint form, which for security reasons is only available on the MOD intranet. But thanks to amendments to regulations made under the Blair government, companies have been able to use this to artificially inflate their overall worth, with Carillion again the most notorious example (click here for an in depth look at this by the Financial Times). For example, a slide in a June 2018 investor presentation gave a list of housing challenges. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Ask to speak to a manager if necessary if you feel that the person you are dealing with doesnt understand your issues, or isnt being helpful, try not to get angry but ask to speak to a manager or someone more senior. Complete waste off time cannot tell the truth if it hit them with the wet end. When you make an official complaint, we will log it and formally acknowledge your complaint within 2 working days. Mears paid out 12 million in 2017, up from 11 million the year before. In particular, one model Mears is pushing is converting empty commercial property, such as old offices, into affordable housing. This was slightly down on the previous year but overall Mears has grown quickly. Letter: by writing to the Customer Services Team (address below). Mears are a terrible company to work for management don't care about there workers especially tower hamlets branch alo they lie a lot never turn up when thy are meant. If your complaint has been formally closed at stage 1 and you are not satisfied with the response, you can raise the complaint to a stage 2 with DIO. Picture: from Brighton & Hove Housing Coalition. His replacement, Kieran Murphy, is an investment banker rather than a builder. We see the landlords we work with as important partners in helping us achieve our ambition to provide quality, affordable homes for people who need them. Mears housing complaints, stories and advise - Facebook Also remember that any phone calls may be recorded. Mears business is above all about partnership, making joint ventures and contracts with other developers especially government bodies, councils, and housing associations. Of course, this personally benefited many local politicians and managers who moved into well-paid private sector jobs. Very bad customer service! Managing Director. Mears buys up properties, does them up and sells them on to a long-term funding partner, perhaps after a few months. You must not racially, sexually or in any other way, harass your neighbours or cause a nuisance or annoyance or allow members of your household, invited guests or pets to cause a nuisance or annoyance to any neighbours. We have a formal complaints process which aims to make sure all formal complaints are recorded, investigated and responded to fairly and in a timely manner. While technically non profit, these subsidiaries can help other parts of the business make money. Include copies of any evidence, e.g. They are work shy lazy and will do anything to save them money . Still, his 443,000 was more than 20 times the average Mears employees salary of 21,684. It also manages the National Planning Portal, which processes most of the UKs planning applications, and last year it bought rival outsourcer Mities social housing division. For more information on the new asylum housing contracts see our recent article. Murphy started his career as a Treasury civil servant in the 1980s before heading into the private sector working with German investment bank Dresdner Kleinwort. Phone: 0808 8010 503. And in July, the council made a number of U-turns to bring community engagement, neighbourhood employment, and repairs management teams back in-house to council control. 2023 Trustpilot A/S. You can also raise a complaint by calling 0800 031 8628 option 4. Another was pushing councils to contract out repairs and other services to the private sector. Corporate Watch has looked into Mears past record to find how the strong sense of social responsibility its promotional materials boast plays out in practice. Absolutely disgusting. Your UWO could act as a mediator to sort things out but, if this doesnt work, you may need to get your chain of command to liaise with the Pinnacle Home Services Team, which might result in you or the other family being moved. Investors reckon the companys shares are worth 3.30 each and 363 million when they are all added together (market capitalisation, in the jargon). When emailing information, always request a read receipt and if you are sending by post always send it recorded delivery never send originals. Following this, the Quality Control Co-ordinator will deal with the process of registering, reporting and resolving your enquiry. Like G4S, Serco, Capita and other well-known outsourcing corporations, Mears Group has grown from the ongoing privatisation of public services. All rights reserved. A very slap dash attitude to everthing. But the contract will come up for renewal or retender in 2019. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. But whereas G4S or Capita have profited from the sell-off of national services, Mears has thrived in the smaller and less visible world of local government privatisation. Mears moved the family to a new home after the incident. 42% of employees would recommend working at Mears Group to a friend and 45% have a positive outlook for the business. Mears first attempt to make money from old and disabled peoples need for care at home came in 2007 when it bought a home care company called Careforce. This is the official facebook page for Mears Group. Almost 100 million of the goodwill is for the home care businesses Mears has bought (see the section on home care above for details). Mears Group are fully committed to ensuring that all our customers receive the best possible service. Honestly dont know why people would use you. If we are unable to meet this timescale, we will let you know and keep you updated on progress. If complaints cannot be resolved within 10 days, the complaint will be kept open and you will be proactively informed of progress made until resolution is agreed. My house wasnt attended at the time as i was staying with my boyfriend and his parents due to my mental health being really bad. They did nt complete the garden and because they did not want to have extra cost I.e skip they have broke down awall then covered it up with excess soil from patio which only had middle dug up shaved up against fence in the middle creating a massive slop whilst exposing rocks brick s glass and other materials only for it to be a hazardous for myself a disabled individual with mobilty issues. However, his bonus pay is linked to the companys financial performance, and with Mears finances slightly reduced from the previous year, Miles didnt get any of his bonus in 2017. In January 2019 Mears won its biggest deal yet 1.15 billion worth of asylum housing contracts with the Home Office. More broadly, it involved a spreading ideology of privatisation: repeating the mantra that private companies were more efficient at running services. Advertising networks usually place them with the website operators permission. Accepting complaints outside of these timings will be assessed on a case-by-case basis. Read more about our complaints process, here. Main Building How does Terraquest fit into Mears strategy? In Scotland, Mears takes over from the previous manager, Serco, after a strong local campaign against that companys attempts to evict 300 refugees from their homes in Glasgow. Whether it be a complaint or a positive comment, we want to hear from you; your feedback helps us to understand you better and to continually improve our service to you. They should not be allowed to violate people's rights." He decided not to put in a complaint, he said, because he was worried that the Home Office might view this unfavourably while his asylum claim was ongoing. They didn't cover our carpets and left mess everywhere, they never stuck to appointment days or times and left our front door wide open for anyone to come in. If you try to submit a local council planning application online, you will probably be redirected there. If I could have give a no star I would this company is a joke emergency call out for a leak couldn't do it promised to fix next morning still no show ring them with job ref number they haven't got a job for my property still waiting .leeds city council there are better companies out there that would give there all for this contract. Planned Maintenance. You must not make or allow members of your household, invited guests or pets to make any noise that causes a nuisance to your neighbours between 11pm and 8am. Mears has an overall rating of 2.9 out of 5, based on over 223 reviews left anonymously by employees. And now I'm waiting on them to fix the damages caused due their long delays! Emergency hotel stays families can claim compensation to cover subsistence, including food. Attend community meetings from time to time in your area. There is no suggestion that Mears uses the nationwide planning data it manages to gain an unfair advantage in its own developments. You have been amazing., Your professionalism in this matter was more than welcoming, Get the latest news you need to know. Contact Us | Mears Group PLC View Complaints Guide and other documents in our Mears Living Documents section. If you have any issues please also contact the AFF Housing Team onhousingsupport@aff.org.uk, I truly appreciate the work that you all do., Thank you for all the guidance and support. From experience I can confirm that they will promise much about the condition of the property then when it comes time to hardback the houses. As a result, while a company may be acting primarily in the interests of its shareholders, responsibility for its actions is difficult to lay at the door of any one shraeholder. Its revenues from this in 2017 were 134 million, down from 152 million the year before. Feedback & Complaints DIY Videos Careers. Mears just missed a target for covering its debts in 2018.i But the company said that was mainly due to cash reserves being lower than planned due to being paid for certain activities slightly later than expected. Both organisations will not normally consider a complaint unless it has gone through all stages of our internal complaints process. If I could I wouldn't even give them a 1 star, useless..very unhelpful .One job still not completed after months of waiting .Never turn up never keep appointments .All so stressful .wsiting yet another no show number 9 today.. As a letting agency, We have .." 11th Mar 2022 reviewed by 'ana' "We gave Mears our property to let, now they have went and withheld our rent claiming unwarranted upgrades are requiredDespite .." 28th Jul 2021 - Mears aims to investigate and achieve resolution of a complaint at the earliest opportunity and where possible within the agreed service level agreements. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. This company has a flat near mine and for nearly the past 2 years they have been trying to use my meter number for their flat causing so much mayhem for me. One notable point: from September 2012 until 2016, Sercos Scottish asylum housing was largely sub-contracted to another scandal-hit company, Orchard & Shipman. Try to see the problem from their point of view and how you would feel if it was happening to you. Goodwill amounts to over 40% of Mears total assets a bigger proportion than Interserve and Mitie, slightly less than Serco and Capita. In particular, Mears worked on two big government tenders in 2018. If we are unable to meet this timescale, we will let you know and keep you updated on progress. - When communicating, Mears Living will use jargon-free, plain language. I cannot understand why South Camb's council renewed their contract! Complaints submitted outside these timings will only be considered if there are clear extenuating circumstances, such as deployments, training etc. We aim to acknowledge your complaint within two working days of receipt and deliver a mutually agreed outcome within 10 working days of receipt. If your dog barks all day when you are out, think of ways to prevent this get a dog walker or leave the radio on if that calms them down. Notably, Orchard & Shipman were sub-contracted by Serco to run much of their asylum housing contract in Scotland between 2012 and 2016. Picture: Mears Scotland promotional photo, Willie Docherty is standing, on the left. Please be aware you must submit your request within 28 days of the date the issue occurred or the request will be null. Briefly set out your complaint, why you are not satisfied with the stage 1 response and what outcome you would like. Financial compensation for anything out of the above is not possible via the suppliers, however, you may be able to claim via the MODs contracted claims administrators in the common law claims department clearer guidance has been issued as to how and what you may be able to claim for without having to go through the complaints process. Until 2012 he worked at Orchard & Shipman, another property management company. You'll be disappointed everytime! Mears shared are listed on the London Stock Exchange. An investigation will then be carried out depending on the nature of the complaint, this can take some time. Advertising networks usually place them with the website operators permission. Uerii claims that this was the state of the accommodation since May 2020 when she was first moved into shared accommodation. Miles 2017 pay included a basic salary of 369,000 plus 55,000 pension contribution and 19,000 taxable benefits. In January 2015, North Lanarkshires Labour council hit a crisis, as one Labour councillor named Tommy Morgan was sacked from his role as chair of the audit and governance panel. Company Watch (no relation to Corporate Watch), a financial analysis firm used by the government, recently described the business models of outsourcing giants Serco, Capita, Interserve and Mitie as bankrupt. They did our kitchen left us with it stripped out, a leaking sink and holes around the ceiling above cooker which kept putting dust and ceiling bits of the cooker, they got an electrician which drilled through the wall in the kitchen right through to the living room not once but twice then asked us If we wanted the holes filled in. Its businesses bring in around 900 million a year. Email: feedback.mearsliving@mearsgroup.co.uk. These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. Company status Active Company type Private limited Company Incorporated on 5 November 1998 . Regular inspections to ensure our homes are safe. It is not yet fully clear what this will mean for the partnership with Mears. However, if you wish to log your issue as a formal complaint, please let us know and we will record it and investigate it in accordance with our formal complaints process. If Mears does, at some stage, have to accept that it overpaid for its home care businesses, its overall worth could be significantly reduced. We will analyse complaints data and use feedback to improve our service to customers in the future. For security reasons, your soldier will need to log on to an MOD Dii computer to complete and submit the form. Scottish media reported allegations that he had been ousted for asking awkward questions about the Mears contract. United Kingdom, Email: contact[at]corporatewatch.org c/o BASE Community Co-operative Housing company accused of 're-traumatising' asylum seekers To make a complaint or provide positive feedback, please use one of the contact methods on our Customer Satisfaction page. Our people | Mears Living