They told her that she was getting no value out of the current timeshare, that she needed to upgrade so we could have ocean view and more access. This is definitely a financial hardship.We want to part ways IMMEDIATELY and wholly, but for now we are stuck with this valueless product. One of the most beautiful views on Earth. Travel photos and stories(and upload your own). At no point during any of our contract signings, were we ever informed of the rescission period, nor did we sit down and review the real cost of the loan with our Sheraton agent. Well we had never been told about this insurance and why would we even think we would need insurance when we are "owners"???!!! We dont want what you have stuck us with. , Independently certified for sustainability. I am disappointed with Marriott and their Vacation Club team. We also still had to attend the presentation, or risk being penalized more financially. Get an up-close look at untouched beauty. The property reserves the right to pre-authorize credit cards before arrival. Kauhale Market is open daily 6:30a.m. to8p.m. Mauka Makai is open from 7 a.m. to 10 a.m. daily. The Westin Nanea Ocean Villas, Ka'anapali 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, Hawaii, USA, 96761 Tel: +1 808-662-6300 Kahului/Maui Distance From Property: 29.8 Miles Phone Number: +1 808-872-3830 Visit Website Alternate Airport Transportation: Speedishuttle Kapalua Airport - Maui AccessibilityStatement, The Westin Kaanapali Ocean Resort Villas North, Accessible guest rooms with 32 wide doorways, Accessible route from public entrance to accessible guest rooms, Self-parking facility, van-accessible spaces, Meeting room(s) with assistive listening devices, Valet parking for vehicles outfitted for drivers in wheelchairs. We attempted to get out of our contract using the 10-day rescission period, based on the receipt of the final paperwork. Possibly from a womens period. Reviews on Westin Nanea in Maui, HI - The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, Sheraton Maui Resort & Spa, Grand Wailea, A Waldorf Astoria Resort, The Westin Maui Resort & Spa, Ka'anapali, The Ritz-Carlton, Kapalua, Honua Kai Resort & Spa, Blinnk Photography of Maui, Wailea Beach Resort - Marriott, Maui, Blinnk Photography Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. Visit hotel website >. Get away from the tourist spots and head to where the locals eat. Good luck squeezing us for anything more! Our beach resort even offers ukulele lessons, hula dances and Kona lobster straight from the fisherman's cage. We invite you to learn all this unique resort has to offer and to be inspired to discover nanea. We use dedicated people and clever technology to safeguard our platform. WestinNaneaVillas, The Westin Nanea Ocean Villas at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review, Ryan M, Front Office Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review, The Westin Nanea Ocean Villas, Ka'anapali. Choose your perfect view and the number of bedroom and we'll do the rest. It looks like the rate you selected is not available. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He turned out to be a valet arking attendant. The concept of Customer Advocacy is a joke. Seemed more interested in flerting with guys than taking care of her customers. 2023 Trustpilot, Inc. All rights reserved. This is a time share operation. The Westin Las Vegas Hotel, Casino & Spa. Ocean view Nanea is the newest of the Westin properties in Maui. Ask 771joans about The Westin Nanea Ocean Villas, Ka'anapali, Ask gyg2449 about The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, We compared the lowest prices from 5 websites, Marriott's Maui Ocean Club - Lahaina & Napili Towers, We compared the lowest prices from 3 websites, Kaanapali Maui at the Eldorado by Outrigger. Im sharing our experience because people need to be made aware of their deceptive sales tactics and fraudulent sales presentations. Find more info about the property in the questions and answers. He simply kept trying silence me.I complained to Marriot Corporate and so far no resolution. I know they received it because our salesperson called us THE NEXT DAY telling us it was too late to cancel, and we had missed the rescission period. I am a Marriott hotel user, and have Titanium Elite status. Youre staying in the heart of paradise, and youll have easy access to world-class snorkeling, beach toys and inflatables, boogie board rentals and more even outrigger canoe trips all at your fingertips. What it boils down to is the Marriott Vacation Club and its sales agents very purposefully misrepresented the facts, lied, and used high stress tactics to bully and manipulate people into purchasing a useless product. Therefore, my status should have been moved from Executive to the Presidential Marriott. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. All Owners and guests must be physically present at check-in to verify their quarantine exemption status through the Hawaii Safe Travels website. The current status of resort amenities and services is subject to change at any time. iPoolside is part of the reservation process. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Their salesmen told us buying a timeshare was an investment where we would be generating a profit! Each villa invites guests to gaze at the breathtaking beauty of West Maui from the comfort of a furnished balcony. A thrilling descent down a famous crater. There's no capacity for cribs at this property. Over the course of that meeting, their employees told us that we could book anywhere at any time, the unit could be rented out as an investment property, and that if we ever decided that this purchase was not for us, the company would purchase it back. The Westin Kierland Villas 15620 North Clubgate Drive, Scottsdale, Arizona 85254, United States Phone: 480-624-1700|Check in: 4 p.m. |Check out: 10 a.m. 74F / 24C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Purchase Community Overview Photos Villas Not so. The check in went smoothly and both the valet and front desk were friendly and professional as was the concierge. You can enjoy a game of tennis or start a pick-up game of soccer, and you can always head to the Northside Pool to cool off. The Westin Nanea Ocean Villas, Ka'anapali is a lively vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. Tripadvisor performs checks on reviews. How they can continue to get away with putting people in financial ruin is beyond me! Jade was also very helpful. If this were true, I would not be sitting here writing this review. Repairman arrived and said we can not use this shower until he finishes repairs. However, we got invited to a timeshare presentation at Marriott Oceana Palms, Riviera Beach, FL and decided to go. AND THIS IS THE WAY WE GET TREATED? Your rep MADE NOTE AND PROMISED in a couple of weeks I would be able to call Interval International and combine the accounts. Their interest rate is 10.99% and the high maintenance fees are due even if you dont use the timeshare, even during COVID. The following exceptions apply to the above face covering requirements for unvaccinated Owners and guests while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply: Resorts Outside of the United States, USVI, and Puerto Rico. On your return, explore Lahaina legends at Pu'uhonua O Nanea cultural center. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. This is REAL ESTATE, with a deeded property (neither are true). We were told.to come back in 15 minutes to check. I was shocked, totally different than the what I was told by my salesperson in Nanea. Seems repairs eeded to bbe made. Copyright 19962023 Booking.com. We have provided names, dates, and examples of the outright misrepresentations on the sales table.The Myrtle Beach office, told us that anyone in our family or as deemed by us, would have access to our benefits. Currently, Im not able to take advantage of any of the rewards that the Bonvoy Titanium or the Marriott Presidential status benefits. What a sweetheart! This has been one of the most frustrating and costly experiences which we regret. GUESS WHAT? We are also not convinced that it is not purposeful in nature. Only opened April 15, 2017. My experience with Marriott over the years has not been much better, but it is clear (in my opinion) that in recent years Marriott has completely lost its way and has zero interest in taking care of its most important asset - the owners / customers. We were excited to visit somewhere that we had not traveled to before, so we said yes. We had a timeshare interest on this property that we occasionally used and it was affordable, but in Dec. 2019 my daughter was travelling without me, and was approached and offered a complimentary dinner certificate to go to an owners update meeting. Here are 8 tips for writing great reviews. My team members and I are truly local experts. The timeshare salespeople, specifically Joaquin Boadella & Brooks Bohon, lied to my wife and me and continued to lie to keep my business by not letting us out of our contract. Verification can help ensure real people write reviews about real companies. My wife and I have been Marriott Vacation owners for many years. That seemed strange as there seemed to be almost o o e else around. Eat at Mauka Makai, lounge by a rejuvenating pool with island platforms or work out in our WestinWORKOUT Fitness Studio. All prices in U.S. dollars unless otherwise stated. It took over an hour to get our food because the chef had to stop cooking to yell at the staff (this from our waiter) and wouldn't cook anything until his 'meeting' was over. Days. A hui hou! Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. He told me that yes there would be an offer and I let him know I was not interested and would not attend a meeting. Prices are the average nightly price provided by our partners and may not include all taxes and fees. My wife and I had a great experience at Westin Nanea! And through the years there have been pros and cons but mostly good. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. To protect the integrity of our Owner data, employees are blocked from performing certain actions on the live website that might impact the customer record of the Owner you are emulating. At your convenience, we kindly ask for you to call our main hotel line and ask for the Manager on Duty. Reviews on The Westin in Kaanapali, HI 96761 - The Westin Maui Resort & Spa, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, The Westin Nanea Ocean Villas, Ka'anapali, Hyatt Regency Maui Resort And Spa, Marriott's Maui Ocean Club - Lahaina & Napili Towers, Sheraton Maui Resort & Spa, Kaanapali Alii, Aston Maui Kaanapali Villas, Hyatt Residence Club, The Ritz-Carlton, Kapalua Not to mention the cabanas are side by side only four feet apart. In a wordhorrible. This was not something we intended for them to have to handle or be financially responsible for, nor did we agree to have their names included in the contract with MVC. Reviews are most valuable when they are original and unbiased. They told her that the loan payments and maintenance payments would be about the same as the original contract, and that was a total lie.My daughter was not the decision maker, I am the one who would be paying and the agents did not disclose or discuss the upgrade program terms with me. Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. (We SOLD our Marriott timeshare years ago and you asked us to buy it back. At the end of the day a king-size Westin Heavenly Bed ensures deep, undisturbed sleep with multiple layers of refreshing down bedding. Hi there. In addition to an incredible resort, youll also have one incredible destination to explore. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. They con folks into signing the paperwork which they rush through and dont disclose the important financial information. Marriott is selling more and more points every day to unsuspecting people making it almost impossible to book a vacation when you want to go. Mahalo for taking the time to provide us with your review. We have now escalated our concerns to the President of the company at their corporate headquarters. To edit a review youve already submitted, contact our Customer Service team. Were excited to hear about your favorite activities and dining experiences. Balcony Own a timeshare at The Westin Nanea Ocean Villas? Property is on or right next to the beach. We didn't expect ocean view but certainly not the parking garage. Professional photographers specialize in candid photography, classic portraiture, and artistic photography during sunrise and sunset. Marriott Vacation Club International. I only share this because I actually like Marriott. Balance museum tours with rain forest hikes to 400-foot waterfalls. The Westin K'anapali Ocean Resort Villas North 170 Kai Ala Drive, Maui, Hawai'i 96761, United States Phone: 808-667-3200|Check in: 4 p.m. |Check out: 10 a.m. 81F / 27C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Offers Purchase Community Overview Instead they agents pressured my daughter to call and convince me that we needed to do this and they had her sign the paperwork that day even though I had not yet agreed to this. We are both on fixed SS income and food stamps. Marriott daytime and overnight guests can now reserve cabanas, pool chairs, and more with just one click thanks to iPoolside. Guests submit their subscores and their overall scores independently theres no direct link between them. It had residue of Pizza or sauce from previous guests. Visa, However, we now know that booking vacations with them is an ABSOLUTE NIGHTMARE! Upon checking into our room my wife discovered that the microwave was not cleaned. ! Your attitude about the cash cow customers is appalling. Our Westin Concierge is available to assist and arrange anything you may need during your stay. To learn more, please see destination-specific information below and reference our Face Covering Requirement information. SCAM. !After housekeeping left the room my wife wanted to have a cup of tea and when she took out a coffee cup she discovered it was also dirty. This villa has two private bedrooms - each with a king bed. We didn't expect ocean view but certainly not the parking garage. Respect the privacy of others. Marriott was unable to work with us to allow us to shorten our stay or even just stay the night at their resort on the night of our wedding. All fields must be valid. Our children will inherit the property (lie, they will simply get bills).We upgraded 3 times, chasing the dream that the Sheraton/Marriott employees were selling. Last Name is required. However she told me that the agents set up the contract so that the 7 day rescission period began the day SHE signed the contract, even though I had not even viewed the paperwork on the day the cancellation period ended. I truly regret being talked into buying these timeshare weeks and am planning to do whatever I can to get out of them once and for all. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility. ReadMore. ReadMore, The road to Hana with a picnic lunch. The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. Villas come complete with like-home comforts, including a fully equipped kitchen, washer and dryer, a separate living and dining area, complimentary Wi-Fi and resort amenities without the resort fees. Food and bar service at the pool were also an issue. You are only blocked from performing the attempted action on the live website, known as "Production". We requested other accommodations and were told they were booked but would try to find something. If so, help your fellow travelers and leave your recommendation for this below. We voiced our complaints to Charles Buckley, the Director of Sales, but he never responded. The food was very good (an enormous cheeseburger and nice salad) when it finally arrived but no apologies were forthcoming. WestinWORKOUT Fitness Studio is open 24 hours. Approximate prices in EUR for a 1-night stay, The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. Our exclusive services include front-desk check-in, valet service, check-signing privileges throughout the resort, mid-stay clean for stays of 7 nights or longer, a full-service concierge, and more. Guests can enjoy a Face coverings are required for all unvaccinated Owners and guests at each of our resorts. Thats several days after my check in! ReadMore, See spectacular volcanic activity. Raise a glass at these homegrown breweries. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. Please download an updated and supported browser . Please note that all Special Requests are subject to availability and additional charges may apply. 808-662-6300 Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. The maintenance fees for a week we purchased years ago costs us $222 for a single night stay. This from lack of staff. What does that say about Marriotts ethics? We requested other accommodations and were told they were booked but would try to find something. Valet couldn't find our car one day. !I insisted on speaking with hotel manager about this ordeal. Stay awaydo not join the club. Only opened April 15, 2017. I understand that the reservations where cancelled and I can almost understand the fact that they could not even accommodate us for one night, but why could they not just extend our points?? This villa has three private bedrooms, each with a king bed. H----- @ ------(as in your files) I CANNOT BE EXPECTED TO WAIT FOR A CALL BACK IN DAYS. As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Mahalo for choosing The Westin Nanea Ocean Villas as your Maui vacation destination and for your candid feedback regarding your most recent visit with us. Aloha Tako4you, you are always welcomed back at The Westin Nanea Ocean Villas. Their customer service people are marginally equipped to help and answer questions. All we ask is that you treat us with the same respect and take care of our one request. We purchased more points a few years ago because the salesperson promised us Marriot was planning to add additional vacation locations that we hadn't booked already. We did enjoy our stay and it is right on the beach and close to restaurants and attractions. Please dont include personal, political, ethical, or religious commentary. Vistana Signature Network is a registered Exchange Program. All fields must be valid. 160 East Flamingo Road, Las Vegas, Nevada 89109 , USA. We just purchased points last year and had our very first point vacation at Marriott in Marco Island and Hurricane Ian hit and our reservations were cancelled. DIDN'T FIND WHAT YOU WERE LOOKING FOR?Tell us a little more so we can add your activity in the future. Westin Nanea offers furnished villas featuring flat-screen TVs, fully equipped kitchens and washer/dryer. We were told.to come back in 15 minutes to check. Our 4 children were in the hotel room waiting for us, so we finally agreed to the smallest package that we were offered so that we could leave and start the vacation that we had promised to our family. WE DID NOT PAY TO RENEW THE CLUB MEMBERSHIP in 2023. Edited: 1 year ago Let us help you make the most of your trip to Maui. With beautiful year-round weather and gorgeous tropical landscapes, Maui is the ultimate vacation destination. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The Westin Maui Resort & Spa 2365 Kaanapali Pkwy, Lahaina, Hawaii 96761, US 18086672525 Visit hotel website > RESERVE NOW Adults Only Cabanas and Casabellas BOOK CABANAS Cabanas and Casabellas BOOK CABANAS 2023 Marriott International, Inc. All rights reserved. ReadMore, Challenge yourself amid dramatic views. Their idea of advocacy is to point at lines in a 48-page contract that alludes to items that were specifically omitted or misrepresented. ReadMore, Combination of sites in limo-van comfort ReadMore, Maui mountain excitement on an ATV. Enjoy an authentic dining experience with delectable dishes made from local ingredients at our on-site restaurant. Set on twenty-six acres of lush, tropical land and infused with a variety of Hawaiian design elements, The Westin Nanea Ocean Villas blends a top-notch vacation experience with the authentic history and culture of Hawaii. Please see the Concierge to make reservations for On-Site Activities. ReadMore, One of the ultimate Maui excursions. There is only one pool although multiple spas and splash areas will be built. We received the contract on August 21, 2021, and we emailed a cancellation request on August 31, 2021, just before midnight. The Westin Nanea Ocean Villas, Ka'anapali is a vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. ReadMore, Discover a charming island favorite. From world-class snorkeling to excellent surfing, The Westin Nanea Ocean Villas offers guests access to an amazing array of things to do on the island. Treat yourself to the islands bounty of fresh produce. ReadMore, Paddle Maui's waters from a kayak. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Aloha gyg2449,We are so happy to hear that each trip with us brings you new memories. We were told.to come back in 15 minutes to check. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. ConciergeRecommends, Fantastic dive sites abound off Maui. Discover the island of Maui's breathtaking beauty, culture and unique activities during your stay. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. It was not clearly explained that we would be paying recurring annual fees on top of our monthly fees. I wish we would have never purchased into Marriott Vacations. They're also applicable regardless of the comment's tone. It would be easy to resell. For poolside lounging, bar service or a more casual all-day dining experience in Lahaina, visit Inu Pool Bar for lunch or dinner. iPalapa is excited to announce their new partnership with Marriott Digital Studio to offer iPoolside, a fully graphic, real-time, centralized reservation inventory management software to book out your pool/beach area . I WAS NOT ALLOWED TO CONTINUE TO HOLD. Time Share sales people are snakes. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. 3 Resales from $55,000. Our experience with Marriott Vacation Club started when my husband received a call offering us a free trip to Orlando. E-mail: info@hkm.com. If Bill Marriott truly cared about his dedicated customers like us, he would have their customer support team respond and refund us as we had requested (and they rejected). Westin Nanea offers furnished villas featuring flat-screen TVs, fully equipped kitchens and washer/dryer. Contributions should be appropriate for a global audience. These opinions do not necessarily represent the views of Booking.com. Chat is only available when logged in and within 90 days of your arrival date. Its unsanitary! Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation. He turned out to be a valet arking attendant. ReadMore, Try a popular inter-island tour. The pool bar provides a relaxing setting to enjoy oceanfront views, cocktails and lighter fare. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. Exclusive on-site provider with the only homes meeting the AAA four diamond designation at Honua Kai since 2012. Nothing is ever explained and when you ask questions your agents tell you to refer to the contract for explanations on the maintenance fees. Plus, my Bonvoy status should be . Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. Marriott Vacation Club Pulse at The Mayflower, Washington, D.C. Marriott Vacation Club Pulse, New York City, Marriott Vacation Club Pulse, San Francisco, Marriott Vacation Club Pulse, South Beach, Marriott Vacation Club at Surfers Paradise, Marriott Vacation Club at The Empire Place, Marriotts OceanWatch Villas at Grande Dunes, Sheraton Lakeside Terrace Villas at Mountain Vista, The Ritz-Carlton Club and Residences, San Francisco, The Westin Los Cabos Resort Villas Baja Point, The Westin Desert Willow Villas, Palm Desert, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Mission Hills Resort Villas, Palm Springs, The Westin Princeville Ocean Resort Villas, The Phoenician Residences, The Luxury Collection Residence Club, Scottsdale, Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues, Outdoor public spaces where social distance of 6ft/2m cannot be maintained, Individuals with a health or medical condition that prevents them from wearing a face covering, Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication, Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.