My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). I have contacted FENDI twice. It's important to find a balance between price and perceived value to mitigate this pain point. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. Even low-cost items can cause customers to question the value of what they are purchasing. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. I bought my two spies from Fendi boutique (Houston) and I always get the best service. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. Contact us - FRiENDi mobile Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." BBB is here to help. The rep then told me to call the toll free number. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. BBB Business Profiles may not be reproduced for sales or promotional purposes. AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. I had to dispute this charge with my credit card company. Its been almost two months since I placed this order and nothing is being done. Chat. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. How long had you possessed the bag when this happened? The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Kim Jones joined her in 2020. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. I immediately took a pic and emailed fendi. Absolutely one of the most third rate customer support from among the top brands. All rights reserved. The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. I hope you get it sorted - I would not be a happy bunny and please don't give up! I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. So far the service has been very thorough. Its been 10 weeks and Ive heard nothing. If so, please contact me as I have opened a case with New Yorks 7 on your side. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. They lost a customer and his family for life. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. This person told me dont worry and that when *** delivers it back Ill get my money. I would never ever buy from this company again!! See details. I never have any problem with any of these problems. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Chanel advisors are available to answer all your questions. No reply at all. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. Ive been getting the run around since October, its almost December. i dunno wat to sayjust feel bad reading this. I proceeded to use the link thinking that it was no different than purchasing through the website (which offers free returns/full refunds within 14 days). Really disappointed - will not be purchasing again. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Fendi is a registered trademark of Fendi. I tried on the coat and when I went to tighten the sides it was broke. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Chat Support Copyright 2016-2023 Getprospect. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again. Relating to customer service only: Horrible. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. Can't find any other messenger bags that I really like. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 18 complaints closed in the last 12 months. We're happy to help with any questions you may have regarding purchases, our products and corporate information. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. good luck! do you have a pic of your bag? I made them aware that their return policy is 3-5 days to verify the item after it is received. It has been over 30 days since I returned these boots, and I have not received my refund. Problem still not resolved after spending over $600 on crap glasses. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. Fendi Swimsuit - For Sale on 1stDibs Spending so much on a bag, it should be indestructable. Really hope it can be customise. Contact Frame USA | Contact Us via Fax, Email, or Call In order for the BBB to appropriately process your response, you MUST answer the question above. BBB Business Profiles are subject to change at any time. The belt got lost. We are a Ukrainian company. I want the bag NOW! Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. We will reply to you as soon as possible. Call. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. Contact our Customer Care at +61 1800959920. On 1stDibs, shop a range of Fendi Spy bags. I am sorry this happened to you, but hopefully you willl get some satisfaction. They dont know who or which department. I purchased a hand beaded Baguette that cost me $2400. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. It had to be returned by Jan 4th or could not even exchange it. 2023 Trustpilot A/S. Contact Advisor. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. We will reply to you as soon as possible. (By clicking "OK", your complaint will be closed as Resolved. On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. I called multiple times - was led down different rabbit holes and was given conflicting information. Terrible experience. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. Be aware before buying anything from their online store that you will be left alone if any issues. How do I get answers from FedEx? I would like my money back. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. Fendi Careers I called customer service in new york and got no satisfaction. I have returned the damaged item to Fendi and have confirmed via tracking that they have the item I askd for a full refund or a replacement Ive received neither, Now they have my money and the product. Well guide you through the process. Miscommunication and no updates , I will never order online from fendi again . *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Less than a month later the shoes are already pulling apart all of it. But nope. You are using an out of date browser. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Surly that for Xmas they would have made this longer. You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi Three month on still trying to send the earings back to Fendi and waiting on a refund. The item is clearly damaged. Sent in numerous pictures and have not recieved any responses. Shop Fendi Online | Nordstrom Less than a month later the shoes are already pulling apart all of it. Claim your profile to access Trustpilots free business tools and connect with customers. DHL even sent us an email to forward to Fendi. JavaScript is disabled. Fendi Vanity - 9 For Sale on 1stDibs Its day 26 since I ordered the product from Fendi online store still no updates on the order. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. The item was bought in August 2021 and has a 2 year warranty. Their store staff is clueless and only interested to sell sell sell. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. This flap opens with a magnet to a brown nylon interior with a zipper pocket. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. We will reply to you as soon as possible. BBB Business Profiles generally cover a three-year reporting period. That is really too bad for Fendi rep of customer service in NY Flagship. Fendi Email Format | fendi.com Emails Ive just called customer service as my phone ring socket suddenly broke last week. I spent 1000s on Fendi products. I was never contacted by the business for resolution. This is not due to normal wear and tear. I lodged a complaint about the quality of a Fendi product. Our team is here to answer all your questions and assist with any needs. @fendi. Where is the customer service? I tried explaining that I didnt use the return labels since I just asked them to return it to sender. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! Anyone can write a Trustpilot review. Not purchasing anything from Fendi again period. Oh thats terrible but it appears most Fendi boutiques are known for poor service! A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. 463.3339. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. I did.. calling that number only made the situation worse. The service is available from Monday to Friday, 9am to 6pm AWST. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. They say for their returns you only have 14 days..! We will reply to you as soon as possible. It may not display this or other websites correctly. 1-888-TOM-FORD. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. I was told the item had not been received by them. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . Experience with fendi.com customer service? | PurseForum Phone. Sent in numerous pictures and have not recieved any responses. The item was scratched, and not to my standard of quality for the +$1,500 price. Saturday: 10am-7pm EST. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. I feel sad just reading it. Contact Us - FENDI X SKIMS