Bridge Housing's head contractor responsible for delivering . You can call us for advice about whether your issue is something we can help with. Related agencies. Email: WaterlooConnect@facs.nsw.gov.au. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued The Registrar of Community Housing is within the Ombudsmans jurisdiction. Department. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. You can also complain to the AHO directly by contacting one of their offices or by visiting their . update contact details, including emergency contacts. This phone line is open 24 hours/day, 7 days/week, 365 days/year. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. DCJ is improving the experience of social housing tenants. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. Thats why we have compliance officers in the field every day checking the work of our contractors. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page Social housing-related complaint. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . We spend more than $1 million per day on repairing and maintaining homes. Back to Maintenance Close Menu. These translations should be used as a guide only. housing pathways; delivers private rental products; . You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. Guide to what species are recommended and what are not allowed. The timeframes for this non-urgent work can be up to 12 months for completion. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Department "Following a community and housing sector workshop in 2021 in response to growing concerns around . Brookvale NSW 2100. You do not need to do anything differently. Simple and convenient tools for you to interact with us and access your information online 24/7. connection to their country and culture. Residents can call us on 1800 422 322. PO Box 20217. Family day care; . Its website should have information about complaints or you can ask its staff about how to make a complaint. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. For more information regarding alterations, go to theAlterations to a Home Policy. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. Show me on a map . . FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. This means you can report a repair at any time that is convenient to you. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. . If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. This is a NSW Government Directory listing. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. NSW Police, NSW Department of Communities and Justice, key community sector organisations, Local Aboriginal Land Councils and 2 community members. the maintenance line. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. Housing NSW office now has a. telephone with a direct link to the. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. The program has consistently identified improvements These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. The Land and Housing Corporation (LAHC) owns the property and manages the We give free, confidential language services to clients who may needhousing information or help. You can access your housing information on the go using the MyHousing app on a smart phone. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. From 1 April 2016, local contractors will now manage call outs, and track and follow up maintenance issues in your area. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. This inquiry was self-referred on 22 October 2020. Please enable scripts and reload this page. We will let the community know when a re-opening date is confirmed. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. completing an online feedback form at www.housing.nsw.gov.au. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. Our website uses an automatic service to translate our content into different languages. Enter a postcode, suburb, town, or address to find a local housing office near you. Around 640,000 maintenance requests were received and actioned in 2020/21. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. Resources for affordable housing, community housing and specialist homelessness service providers. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. Your rating will help us improve the website. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. If they are unable to sort out the problem, you can complain to FACS. Use the information provided to contact the organisation. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. This inquiry is no longer receiving submissions. Please call us to discuss whether we can help resolve your complaint. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). This is the fastest way to lodge a request or complaint. Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). We cannot determine liability, order payment of compensation or change a decision made by NCAT. Complaints about community housing providers should be made directly to the provider. You need to give them a chance to sort out any problems first. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. 22Department of Planning, Industry and Environment (DPIE), No. Sometimes we suggest what we think should happen to resolve your complaint. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. 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NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now?