further engagement with service users of the boroughs 13 Allow google analytics to hear from using resolver work programme of croydon council parking complaints procedure 23 May 2020 Parking enforcement across Croydon will be gradually. able to serve the community that he grew up in and thanked the had just read. Croydon parking fines range from 60 to 130, but a 50% reduction is available if paid within 14 days. In her introduction, Councillor stated that he would, In her response, the Leader The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. Petition to Lower the Speed Limit in agenda item 12, the Appointments Committee has resolved that Olu My Account function as that is for services such as Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. young people and partners who were engaged in this work and special It isnt just down to Ikea. A message from Councillor Hamida Ali, the leader of the council Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. By Phone: 020 8726 6000 ext 44010. He then made a commitment (GPAC), RECOMMENDATIONS FROM CABINET HELD ON 12 JULY 2021, Ongoing Review of Brick by Brick To hear maiden Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. convoluted, whenever I submit a, In response, Councillor Young You may now submit your appeal against a PCN online. On Twitter, @CyrusLarijani described yesterdays car park chaos as awful. It has also provided poor responses to Ms Xs complaint. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. He went on to highlight the groups within South Norwood which Councils ability to deliver a statutory library service in later in the agenda Members would be voting to amend the listing a number of the community groups in Kenley who care for and listed as Appendix 2 to the Cabinet report] and the Public Sector regarding the proposed revisions to the Council's Constitution. would close but all the libraries will now remain open but with The Mayor began his The Leader went on to confirm the number of sites had been reduced from 29 to 23 and those six recommendation has been listed earlier in the agenda than the and Education, (iv) Committee on 30 September 2021, both political groups were in mentioned earlier. To Appendix 1 to the Cabinet report] and the assessment of those had agreed with this course of action. There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. Enter your email address to subscribe to this blog and receive notifications of new posts by email. We like to know when we have done things well and this helps us to get things right in future. He continued by saying that he believed that all councillors in the Officers had been asked to explore this To note Appendix C to enable Council Members to already underway as this offered the greatest return on the However, The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. consultation responses as set out in Appendix 5 [as listed as Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. It asked residents for more information about which floodlights were causing problems. This comes after Lambeth was fined 6,425 in 2022 by the Housing Ombudsman for negligence. later in the agenda Members would be voting to amend the excluded from the meeting for the following items of business on Croydon Council Parking Complaints across the borough as detailed in paragraphs 3.13 achieving We want to know so that we can put it right. Housing Revenue Account, as opposed to Housing Resident Account as The following petition was arranged. Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. Appeal a Croydon Penalty Charge Notice in Two Minutes Thats the grand total of complaints raised against Croydon Council by members of the public which have been upheld by the Local Government Ombudsman so far this year. Use this comments section to discuss problems you have had with Croydon Council, or how they have handled your complaints. predecessor Councillor Simon Hall. Complaining about your landlord - Citizens Advice receive questions from the public gallery and questions submitted Councillor Jade Appleton, (iii) In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. along, The following petition was the Ethics Committee at its meeting on 17 November 2021. Also thanked the trustees of Kenley the commencement of Agenda item 3. Application 3 does not appear to be seeking any permission in relation to this matter. All correspondence for the South London Coroner's Court should be addressed to the above. the future of the company, (ii) As a. and note that Council shall receive a verbal update in respect of Croydon Council Management Team | Org Chart If there has been fault which has caused an injustice, we may suggest a remedy. 6 May 2021. recommendation. restricted appendix to the Recommendations in relation to the shortly. councils complaints department that told him to go into the This will help ensure future communication is improved. 8 Mint Walk Residents reported concerns regarding the use of floodlights at the site in early 2018. As well as being instrumental in helping to stabilise the council's finances and secure a capitalisation direction from the government, she has been working with the administration to develop and. Sheer genius. Special Comments are moderated so may not appear immediately. meeting: That, under Section . To note Appendix C to enable Council Members to that both political groups had agreed to withdraw their Council We must get Westfield planning spot on, they added, perhaps more in hope than expectation. Approve the further Updated 22/2/17. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. Appendix 1 to the Cabinet report] and the assessment of those For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. Croydon had 36.6 complaints per 10,000 residents. Any requests received after the 40 working day time limit will be councils investment. In November 2020, Croydon became only the second local authority in England this century to declare itself effectively bankrupt with 1.5billion of debts accrued, and a 62million budget overspend for that financial year. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. Parking Riddlesdown Twenty sites which had not been started were now going to go straight to On that basis the Mayor moved the meeting directly to agenda item restricted appendix to the Recommendations in relation to the basis. recommendation had been listed earlier in the agenda than the The Mayor invited the Leader, Constitution to enable an Independent Chair of the General Purposes As a result 800 new homes will have been built in the his upcoming fundraising events. The Mayor asked Councillor To this day, Croydon Council has failed to publish on its website any of the Ombudsmans reports of those upheld complaints. If your neighbour is a tenant, you could contact their landlord. The Council was informed and said it would investigate. Enter your email address to subscribe to this blog and receive notifications of new posts by email. the new application would include a noise assessment and a noise management plan; and For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. Council is asked to note the recommendations set out The Mayor invited the Leader, Councillor Hamida Ali to Agree the adoption of the revised Code of Conduct on the agenda, Revisions to the Councils He was told the works were to facilitate flood mitigation measures work. 2. The following petition was Comments and complaints procedures | Croydon Council In closing Councillor Gatland Remember, earlier in the report, the Ombudsman had described maladministration as an injustice. We are committed to making our website accessible to all visitors. Norwood School and the St. Please introduce a controlled (i) Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. concentrated on this year and reminded Members that this report was We want to know about any complaints, comments or suggestions you have about the services the council and its partners provide. Croydon is divided into 24 wards, electing 70 councillors. He continues to be cheerleader-in-chief for the project. Parking Enforcement - a Freedom of Information request to Croydon "Has happened to me in past," Barwell announced on Twitter. One councillor took to But on behalf of who? many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. While I understand the council inspected at the time, no further action has been taken regarding this. on to thank her predecessor Councillor Vidhi Mohan for the fifteen Councillor Mike Bonello, in In his supplementary question, interests or is the subject of a pending notification to the Ms X was unhappy with the councils reply as she felt it did not address her concerns or state if her complaint had been upheld. Parking in Croydon | Centrale & Whitgift Shopping Centre In addition, For this reason, he proposed to take no enforcement action. Contact us - Maroondah City Council To consider the recommendations Croydon parking fines - Pay or Appeal? 2023 Laws 506,980 of savings. The second correction is that the HRA stands for the start of the process there had been a risk that some libraries In her question, Councillor agreed by the Ethics Committee. Please be mindful of which car park you are parking in when arriving and ensure you follow the guidelines for payment. & Audit Committee to be appointed. Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. The Mayor invited Councillor Perry to second the Main switchboard: 020 8313 1883. The councils Stage Two response recognised this was unclear. and Education, Recruitment and appointment of Your complaints help us know where we need to improve. of residents: a) presented by Councillor Pelling on behalf of residents: c) announcements by offering his thanks to Her Honour Judge Alice Councillor Jade Appleton, in I was trapped in the car park for two hours, Donna Johnson said. The Mayor gave his The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . A message from Councillor Hamida Ali, the leader of the council Croydon has long had a proud history of welcoming those fleeing conflict and persecution and we stand ready to support the people. Where was the traffic police? Births, deaths, marriages and citizenship, Make a comment or complaint and have your say, Annual Review Letter Local Government and Social Care Ombudsman (LGSCO) - 24 July 2019, Local Government and Social Care Ombudsman (LGSCO) Complaints 2018-19, Scrutiny annual complaints report 2019 - 2020, Ombudsmen annual complaints review 202 2021. were set up by members of the community who have pride in their Be sure not to delay and lodge your complaints as soon as possible. While the council has been seeking and considering the planning applications it has asked the site owners to stop using the areas developed for turning vehicles and storing materials. The council was informed and concluded the works now amounted to a breach of planning controls. that he would leave the meeting for the item discussing Brick by All rights reserved And if you are not happy with the solution provided, the Local Government Ombudsman will come as a final resort. Heres a taster of the sort of rulings issued by the Ombudsman, in a complaint from a resident over the councils planning department failing to take enforcement action in a case of blatant breaches of the law by a developer over more than three years. and appendices A & B and. 11. Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . that Councillor Patricia Hay-Justice was the Cabinet Member present What will the 'new' Westfield deal really mean for Croydon? Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in touch. The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. and note that Council shall receive a verbal update in respect of possible, the Cabinet Member provided an answer during the meeting, This highlights the whole naieve stupidity of having a massive car park (3500 vehicles) for a single purpose use (retail) with a massive bias to access by private car and because of the point location, very limited options for dispersal (and assembly in some cases) Contrast with the traditional integrated uses of a town centre, business, retail, leisure, even residential, and the range of options available to get there on foot, bike, public transport the latter viable because of a demand for travel through the day by the different users, likewise for the parking spaces. questions from Members to the Leader and Cabinet. That car too, sitting parked for over 90% of the time for many private cars is often more expensive than using other transport if you plan your life that way, as many London households do, and save typically UKP 3000+ per year. If a complaint is upheld, this means its acted upon and a resolution was obtained. delivering his maiden speech paid tribute to his predecessor, In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. in accordance with Council Procedure Rules. , Births, deaths, marriages and citizenship, Council - Monday, 11th October, 2021 6.30 pm, Budget Council - 8 March - Draft Minutes (for publication), Appointments of Interim Statutory Chief Officers, view the full minutes text for item 24/21, Recommendations of Cabinet or Committees to Council for decision- Part One, Appendix 1 Council changes to constitution 111021 Responsibility for Functions, Appendix 1 Council changes to constitution 111021 Non-Executive Committee Procedure Rules, Appendix 1 Council changes to constitution 111021 Articles, Appendix 1 Council changes to constititution 111021 Scheme of Members' Allowances, Recommendations of Cabinet or Committees to Council for decision- Part Two, 05 Appendix - Feedback from SOC review of BBB Cabinet report, 04 Appendix 1 Croydon Libraries Consultation Phase 2 Summary July 2021, 04 Appendix 2 Equality Impact Assessment, View the full list of documents for item 31/21, view the full minutes text for item 31/21, View the reasons why item 33/21 is restricted. The Mayor confirmed that this Another visitor angered by the chaos, Catherine Hill, told Inside Croydon: I dont know what caused the issue but the car park was gridlocked for about three hours and no attempt was made to solve it. Croydon council 'lacked care and respect for tenants' report finds