@GetSpectrum Literal internet disconnects every 25-45 mins. Last problem: April 29, 2023 at 5:33 p.m. paulbfagan 3 yr. ago True! Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. However, its critical not to cut into a power line, as you know. In the 'To' field, type 'Xfinity Support'. and our When the number of reports exceeds the baseline, represented by the red line, an outage is determined. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Pepco has pictures on its website that can help you identify the power-system components. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. Your dispatch is the problem, undersized and a separate dept. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. And I have a very loud mouth. Typically there is contact information on the pole itself referencing who "owns" the pole. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Criterion Digital 2023. How to combine independent probability distributions? Then, to let us know why you're calling, say Line is down.. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. It's not them. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? A minor scale definition: am I missing something? Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Terrible service I want a credit for the downtime and the poor service. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. The first step is to be sure you know the difference. STOP WITH THE EMERGENCY ALERT SYSTEM!! Williams suspects the cable is Comcasts because the cable is above ground. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Are you able to view a service point for local cable tv service in either direction? Thank you for visiting and posting on our Forum. Thats exactly what happened to Carole Meyer in Fishers. I have tickets in and it has been two months. However, they didn't prune anything near the cable. @ChrisCudmore, they would then mark the new location. Question About Spectrum Voice (Landline) Caller ID Information? An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. @GetSpectrum The WORLD has a pandemic and you raise rates? Who is responsible to relocate cable TV line? If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. It's not my router. Call us anytime at. Click that or follow this link: https://comca.st/3dmD3n4. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. . Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Your service is a joke. @GetSpectrum Your letting me down! I filled and reseeded and you wouldn't even know it was there. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? A tree in my back yard has two large branches resting on the phone/TV cables. No one out at all. Terrible service I want a credit for the downtime and the poor service. What was the actual cockpit layout and crew of the Mi-24A? Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. I have escalated your issue to the Comcast Team available to these forums. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. The following are the most recent problems reported by Spectrum users through our website. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. And its a new box. We have called and spoke to multiple, nice service reps. Can someone explain why this point is giving me 8.3V? A few years ago Spectrum acquired Time Warner Cable. Typically there is contact information on the pole itself referencing who "owns" the pole. Leave a message in the comments section! He would also remove the phone and cable boxes and all the wiring once connected to those services. Are you experiencing issues or an outage? I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. ET. If youre not using either, you can just take them down and throw them away, Williams said. An underground cable line normally brings Xfinity services to your home. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. When asked if you want to order new service, say "No." Thank you for making this comment and letting us know about this line. The smaller wires were for phones and cable-connected TV and Internet. @GetSpectrum internet out twice today so far. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. Asking for help, clarification, or responding to other answers. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. In 2016 Spectrum acquired Time Warner Cable. @Ask_Spectrum is there an internet outage in 40214 zip code? The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. @GetSpectrum Your letting me down! Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. And, no answer.". X | `>`. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. ', referring to the nuclear power plant in Ignalina, mean? If you have any tips or frustrations you wish to share, please leave a message in the comments section! My hardline connection to my PC never has connection issues. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. I have a problem with Spectrum The owner of the cable needs to be involved. I must say the third young man was very helpful and didn't try to pawn me off on someone else. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Ensure you are first signed in, then you will see an icon at the top right of your page. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Is it in the street, your yard, etc.? STOP WITH THE EMERGENCY ALERT SYSTEM!! Verizon service typically comes in underground, he said. What happens when the person who buys your house calls for a locate? The price of my internet only service was bumped up in the middle of this pandemic. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. My hardline connection to my PC never has connection issues. So, the bigger question, why does it keep happening? Learn more about Stack Overflow the company, and our products. @Ask_Spectrum is there an outage in 53593? Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Want easy home advice delivered right to your phone? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. Find out what is going on. Spectrum tech caused this and just left, who does that? What do you mean to post publicly.? As a result, you have been temporary blocked from accessing the website. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. In the 'To' field, type 'Xfinity Support'. In most states you need to call before you dig. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. They say the cable will be buried later in the week. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. -JB. It only takes a minute to sign up. I thought these forums were public. Now I'm furious. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. @Ask_Spectrum is there an outage in my area? Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? The best answers are voted up and rise to the top, Not the answer you're looking for? My home has a similar issue with both Spectrum cable wires and . I hate your company so much. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Plot a one variable function with different values for parameters? In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Nonbinary student banned from prom for wearing a suit. How can I pause and rewind live TV using the Spectrum TV app? @Ask_Spectrum why ******** do yall keep raising my bill? In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. rev2023.4.21.43403. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After completing this captcha request, you can continue to access the site as normal. The most recent Spectrum outage reports came from the following cities: Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. First, call the service provider's phone number listed on your bill. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Having problems? How to combine several legends in one frame? Outage reports and issues in the past 15 days originated from: Tips? INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Need for water pressure regulator when increasing supply line. The question will be if enough slack is in the line to even move it a few feet away from the tree. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Below is a sample of our national line up. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Thank You. Strangers rallied to help. Latest outage, problems and issue reports in social media. These are part of the PSE&G system. One box was for phone service, the other for cable. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Call 800.288.2020 and select Repair. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. Spectrum serves homes and businesses in 25 states. Spectrum tech caused this and just left, who does that? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. I've been with @GetSpectrum @Ask_Spectrum for multiple years. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Making statements based on opinion; back them up with references or personal experience. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. For more information, please see our Disappointed and concerned. Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Spectrum Channel Lineup. A: Cable and phone wires dont carry current, so its safe to remove them. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? All rights reserved. Honestly, @Ask_Spectrum your WIFI is trash! Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. How can I mark capped drip line outlets from irrigation systems? If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. All numbers are for sales or troubleshooting services. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Thanks for escalating my case. I had my yard marked for utilities before digging for new landscaping(trees, etc). The density of these reports is depicted by the color scale as shown below. Even after speaking with him. It is the second largest cable operator in the United States. Let us know if you find downed or uncovered wires or cables in your area. This material may not be published, broadcast, rewritten, or redistributed. After spending 45 minutes and 3 service people, I am exhausted. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. @GetSpectrum SERVICE IS ******* ***. That said, cable lines tend to be buried fairly shallow. Criterion Digital 2023. In most cases, Spectrum leases access to utility poles. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. If there is a weblink to report these issues, please send it to me. Some problems detected. . Realtime status of outages and problems with service providers. If wires are coming in off a pole, the very top wires are Pepcos, she said. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. How to check for #1 being either `d` or `h` with latex3? No one has been out to my property to address the downed exposed lines. i tried calling them but they just say they are restoring outages for people still. Your service is a joke. Connect and share knowledge within a single location that is structured and easy to search. And I have a very loud mouth. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. -HB, I understand the frustration that issues on the account can cause. The third picture shows two boxes and more wire tangles. Thats a drainage problem. -JB. Seems easy enough for a coaxial/tv cable. How ******** are ppl supposed to work from home if the service dont work!??? Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. Let us know. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Advertisement. A few years ago Spectrum acquired Time Warner Cable. They no longer care about customer retention. Why does this exterior paint keep blistering? You can dig it up yourself and rebury it a short distance away. It is the second largest cable operator in the United States. Hed cut them and strap them back as far as possible. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? There was a service technician in our neighborhood a couple of weeks ago. We miss Time Warner. I was patient before. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. For new concerns, please create a new topic in the appropriate forum. Very reliable. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Say "No account." The cable goes from the pole in my backyard to my neighbor's house. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. We can most definitely take a further look at this issue. But comm lines on your property are easy enough to move a foot or so to the side. that's ridiculous and you won't be keeping me as a customer. We miss Time Warner. Click the "direct message" icon. @Ask_Spectrum We have DMd for 2 days. Before posting a new question, please check out our. It is the second largest cable operator in the United States.